HubMub
-
Trust In SODA

Software Support Analyst

Trust In SODA
Ireland · Full-time · Not Applicable
Software Support Analyst

We're finishing off this year with a new role at one of our long term software clients in Dublin. They're hiring a Software Support Analyst to support business-critical, web-based platforms used by enterprise customers in regulated industries.

Day to Day:
  • Provide application and software support for web platforms
  • Own issues end to end: reproduce, log, escalate, and resolve
  • Work closely with engineering teams to troubleshoot bugs
  • Support customers via email, phone, and chat
  • Manage multiple support tickets and priorities
  • Take part in an on-call rota when required
Tech Stack:
  • React, TypeScript, JavaScript
  • C#, .NET Core
  • PostgreSQL, REST APIs
  • Azure DevOps, Git (Azure exposure a plus)
Experience required:
  • 6–12 months’ experience in software or product support
  • Strong troubleshooting and problem-solving skills
  • Basic debugging (.NET), SQL awareness, and understanding of web protocols
  • Experience using ticketing systems
  • Confident communicator with a customer-focused mindset
The role is a hybrid role based in Dublin. If you'd like to apply, send across your CV or contact Adam Whitehurst at Trust in Soda to book in a call for the new year. 

Key Skills

Ranked by relevance

typescript devops git sql
Login to Apply
🇮🇪

Country Guide

Ireland

English-speaking EU tech hub

Posted
Dec 22, 2025
Type
Full-time
Level
Not Applicable
Location
County Dublin
Company
Trust In SODA

Industries

Technology Information Media Software Development Internet

Categories

Information Technology

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
smartclip
Related

Senior Software Engineer API (f/m/d) - Node.js, SQL

2026-05-28

Full-time
Mid-Senior
Germany
Technology
Information Technology
View Job Details
Trust In SODA
Related

Staff Software Engineer

2026-05-20

Full-time
Not Applicable
Ireland
Technology
Information Technology
View Job Details
Salesforce
Related

Data Analytics Lead

2026-05-25

Full-time
Not Applicable
Ireland
Software Development
Research