Software Support Analyst

Trust In SODAIreland17 hours ago

Full-timeRemote FriendlyInformation Technology

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Software Support Analyst

We're finishing off this year with a new role at one of our long term software clients in Dublin. They're hiring a Software Support Analyst to support business-critical, web-based platforms used by enterprise customers in regulated industries.

Day to Day:

Provide application and software support for web platforms
Own issues end to end: reproduce, log, escalate, and resolve
Work closely with engineering teams to troubleshoot bugs
Support customers via email, phone, and chat
Manage multiple support tickets and priorities
Take part in an on-call rota when required

Tech Stack:

React, TypeScript, JavaScript
C#, .NET Core
PostgreSQL, REST APIs
Azure DevOps, Git (Azure exposure a plus)

Experience required:

6–12 months’ experience in software or product support
Strong troubleshooting and problem-solving skills
Basic debugging (.NET), SQL awareness, and understanding of web protocols
Experience using ticketing systems
Confident communicator with a customer-focused mindset

The role is a hybrid role based in Dublin. If you'd like to apply, send across your CV or contact Adam Whitehurst at Trust in Soda to book in a call for the new year.

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