Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Locations: Hyderabad | Kolkata | NCR

Function: Human Resource Operations (HRO)

Bands: 4A | 4B | 4C | 4D

(This posting covers multiple HRO openings including Internal Recruiting, Onboarding, Contracting Support, HR Operations, Employee Relations, Performance & Compensation, Lead, and Tower Lead roles. Selected candidates will be aligned to one specific role or tower based on experience and business requirements.)

Recruitment Operations

• Manage recruitment activities including requisition management, sourcing, screening, interview coordination, offer management, and pre-onboarding.
• Ensure accurate job postings, job description updates, and requisition approvals.
• Partner with recruiters and hiring managers to meet hiring SLAs and business requirements.

Contractor Screening, Background Verification & Onboarding

• Create and manage background check (BGC) packages in third-party vendor systems as per client requirements.
• Initiate and monitor BGCs, validate results, handle low-complexity adjudication, and escalate complex cases.
• Coordinate onboarding activities including documentation, compliance checks, and day-one readiness.
• Perform I-9 verification and work eligibility checks where applicable.

HR Systems & Data Management

• Create, update, and maintain candidate and employee records in HR systems.
• Ensure timely movement of candidates through recruitment and onboarding statuses.
• Maintain data accuracy, confidentiality, and system compliance.

Reporting, Compliance & Governance

• Prepare recruitment, onboarding, and operational reports aligned to KPIs and SLAs.
• Support internal and external audits by providing required documentation.
• Generate regular and ad-hoc reports for leadership and stakeholders.

Stakeholder, Vendor & People Management

• Act as a key point of contact for hiring managers, HR partners, recruiters, vendors, and candidates.
• Manage interactions with third-party vendors (BGC, onboarding, HR services).
• Lead, coach, and mentor team members (for Lead / Tower Lead roles).
• Drive process improvements, standardization, and operational efficiency within the assigned scope.

Qualifications We Seek

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Experience

• Proven experience in recruitment, onboarding, HR operations, or shared services.
• Prior experience in recruitment, staffing, or talent solutions preferred.
• Experience supporting US recruitment and onboarding processes (for applicable roles).
• People management experience (for Lead / Tower Lead roles).
• Experience in HR Shared Services or multi-client environments preferred.

Skills & Competencies

• Strong communication skills with excellent spoken and written English.
• Good analytical, reporting, and problem-solving skills.
• High attention to detail and strong organizational ability.
• Ability to work with multiple stakeholders across locations.
• Capability to drive process improvements and challenge the status quo.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.