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Johnson Controls

Technical Support Engineer - Retail

Johnson Controls
Netherlands · Full-time · Entry
Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us.

Back-office contributors support the entire order to cash process and are the liaison between co-workers (internal and subcontractors) and managers regularly. The back-office contributor is optimally coordinating the information provision between customers, operations, and suppliers.

Key Responsibilities

  • Ensure proper distribution of all Service-related tasks to the key stakeholders.
  • Contribute to an accurate schedule of service and delivery task (such work orders…)
  • Create the necessary documents for proper execution of service and delivery.
  • Maintain the Service applications with critical data of customers, its locations.
  • Maintain install bases of customers in the ERP.
  • Support and update all logistic data (such as POD, ETA notifications) related to service and projects.
  • Review and consolidate executed operational tasks.
  • Review and prepare executed tasks for billing purposes.
  • Follow up order fulfillment.
  • Enhance logistic operations.
  • Monitor and process in coming orders and book purchase invoices.
  • Manage reports on stocks and equipment.
  • Manage internal replenishment fulfillment for operational staff (Van Stock).
  • Create periodical reports to operations on booked revenue, schedule and logistics for services and projects.
  • Act a liaison for problem solving with effective complaint and claim processing.
  • Ability to accurately input data and maintain attention to detail.

What We Are Looking For

  • Minimum 3-year experience either in Field Service or Ops in the RETAIL branch
  • At least 1 year of experience as S&D user (Service & Delivery)
  • Good knowledge of MS Office, especially MS Office Excel
  • Good knowledge of written and spoken French or Dutch AND English
  • Good organization and communication skills
  • Able to work in a team and stressful conditions

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.

Key Skills

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Country Guide

Netherlands

30% Tax Ruling for expats

Posted
Dec 04, 2024
Type
Full-time
Level
Entry
Location
Capelle aan den IJssel
Company
Johnson Controls

Industries

Industrial Machinery Manufacturing

Categories

Information Technology

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