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Are you passionate about delivering outstanding support experiences in a fast-moving tech environment?
Join our growing team at MatchAwards, a digital-first platform revolutionizing how small businesses connect with economic opportunities—including our upcoming ITO launch of the MAPU Token.
We’re seeking a Customer Experience Coordinator to serve as a key point of contact for our users. This role is perfect for tech-savvy, service-minded individuals who enjoy solving problems, building trust, and engaging users across digital channels.
🔧 What You'll Do:
- Provide responsive, high-quality support via email, phone, and live chat, ensuring every user interaction reflects our brand values.
- Walk new users through account creation, onboarding, and platform features.
- Troubleshoot user issues by collaborating with internal teams including Product, Engineering, and Marketing.
- Deliver accurate information about platform functionality, pricing, and ITO-related activity.
- Identify common customer pain points and help refine support processes or FAQs.
🚀 You’ll Thrive Here If You:
- Have 1–3 years of experience in customer support or technical onboarding, ideally in a SaaS, fintech, or crypto environment.
- Possess strong written and verbal communication skills with a natural, friendly tone.
- Are detail-oriented, organized, and comfortable working independently.
- Have basic knowledge of cryptocurrency, tokens, or Web3 platforms (we’ll train you if you’re eager to learn!).
💡 Bonus Points For:
- Experience supporting crypto/NFT/DeFi products or token launches.
- Familiarity with platforms like CoinMarketCap, CoinGecko, or Discord.
✨ Why Work With Us?
At MatchAwards, we’re more than just a platform—we’re a mission-driven tech company committed to democratizing access to opportunity. You'll be part of an innovative, remote-first team where creativity and initiative are celebrated. We’re preparing for an exciting ITO launch, and you’ll play a key role in that journey.
📩 Apply Today
Join us in shaping the future of tech and token-powered ecosystems.
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