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COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services.
As a Service Contract Performance Manager, your key responsibilities will include:
As a Service Contract Performance Manager, your key responsibilities will include:
- Manage Service Contracts: Oversee the performance and compliance of service contracts with internal and external stakeholders. Ensure that service delivery aligns with agreed-upon terms, quality standards, and timelines
- Monitor Service Delivery: Continuously monitor the performance of service providers and contract execution, identifying areas for improvement and taking corrective action when necessary
- Reporting & Documentation: Prepare and deliver regular reports on contract performance, service level agreements (SLAs), and key performance indicators (KPIs) to senior management and stakeholders
- Collaboration with Internal Teams: Liaise with procurement, legal, and technical teams to ensure that contractual obligations are clearly defined and met
- Negotiation & Renewals: Assist in negotiating contract terms, extensions, or renewals, ensuring that they are in line with business objectives and industry standards
- Risk & Issue Management: Proactively identify and manage risks, issues, and conflicts that may affect contract performance. Propose solutions to mitigate any disruptions to service delivery
- Continuous Improvement: Develop and implement strategies for improving service delivery, customer satisfaction, and the overall performance of contracted services
- Vendor Relationship Management: Build and maintain positive relationships with key vendors and service providers to promote effective collaboration and service improvement
- Education: Bachelor's or Master's Degree in Business Administration, Supply Chain Management, or related field
- Experience:
- 7+ years of experience in service contract management, vendor management, or performance management, preferably in a technology or IT services environment
- Proven experience in managing multiple service contracts simultaneously and driving improvements in service delivery
- Skills & Certifications:
- Strong understanding of service level agreements (SLAs), KPIs, and contract performance metrics
- Experience with contract negotiation, vendor management, and risk mitigation strategies
- Familiarity with ITIL or similar frameworks for service management
- Excellent communication and interpersonal skills to manage relationships with vendors and stakeholders
- Proficient in MS Office Suite and contract management software
Key Skills
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itil
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- Posted
- Dec 22, 2025
- Type
- Contract
- Level
- Mid-Senior
- Location
- Luxembourg
- Company
- Cosmote Global Solutions
Industries
IT Services
IT Consulting
Categories
Other
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3 roles aligned with this opportunity
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2026-05-28
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