"Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?”

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.

Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.

We believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. To fulfill our commitment to equal opportunities, gender equity, and balanced gender representation, Allianz Türkiye has achieved the globally recognized EDGE certification.

At Allianz Turkey we proud to be recognized as a “Great Place To Work” and chosen as a top company of business world at 8 times by Capital Magazine.

How can you make an impact?

• Minimum 4 years of experience in insurance, finance, or healthcare sectors, with a basic understanding of UX principles in digital channel behavior analysis,
• Strong analytical thinking and problem-solving skills, with a solid understanding of statistical analysis methodologies,
• Proficiency in SQL and experience with modern data analysis and modeling tools (e.g., SAS, SPSS, or similar),
• Hands-on experience with Power BI or comparable dashboarding and reporting tools,
• Strong understanding of CRM concepts and customer data structures, with the ability to generate data-driven insights,
• Experience in customer experience management, including customer journey mapping, service blueprinting, and NPS / CSAT / VoC methodologies, with proven ability to conduct root-cause analysis and develop actionable recommendations,
• Having knowledge in Artificial Intelligence (AI) development, Data Analytics, Data Intelligence, AI/Data Strategy, and ChatGPT.

What do we expect you to bring?

• Design and optimize end-to-end customer journeys by analyzing critical touchpoints, customer feedback, and satisfaction metrics (e.g., NPS) to identify pain points and improvement opportunities
• Develop data-driven customer segmentations and personalized communication strategies by analyzing comprehensive customer and CRM data
• Translate customer experience insights into actionable recommendations and business cases, including modeling financial impacts such as churn, cost, and revenue loss
• Collaborate with Product, UX, Digital Health, Operations, and Medical teams to identify CX needs and support new service and product development initiatives
• Define, track, and report customer experience KPIs; build and enhance dashboards using BI tools such as Power BI
• Ensure data quality and consistency across CRM and operational systems; integrate and validate data from multiple sources
• Develop, maintain, and backtest analytical and statistical models (e.g., regression, clustering) to support customer behavior and performance analysis

What we will offer you?

Company:

• Working in Green certificated & pet friendly Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.
• Working in agile, flexible, digital and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Flex summer (August)
• Part time working

Benefits:

• Yearly bonus
• Home expense payment
• Transportation
• Life insurance
• Employer sponsored pension & Family included health insurance
• Special Allowances (Marriage, newborn etc.)
• Meal Allowance (Card/monthly)

Leave Rights:

• School Report Day (Half Day) & First Day of school (Half Day)
• Birthday day off
• Paternity Leave – 30 days
• Marriage Leave – 5 days
• After 4 years of work, having extra one day annual leave each year (up to 26 days)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

And there is much more!

Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the “Customer Excellence & Data Analytics Executive” position.”

While you await news from us, we would like to share a playlist with you to help you enjoy your time.

https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584

“This is Allianz, life is quite different here!”

#TutkuylaYürüyenlerinYolu #LetsCareForTomorrow #AllianzTürkiye

"Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below."

https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html