Operations Officer
Emirates NBDUnited Arab Emirates15 hours ago
Full-timeOther, Information Technology +1
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About Us
JOB DESCRIPTION
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
What You Will Be Doing
Operational Processes
At Emirates NBD, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD’s success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD Services team.
About Us
ENBD
Meet the leading banking group in the region
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
JOB DESCRIPTION
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
What You Will Be Doing
Operational Processes
- Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.
- Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS
- Ensure accurateness in all internal and external reporting --- Other MISs
- Due diligence in executing /preparing of transactions and error rate must be less than 1%.
- Ensure all audit issues are addressed in a timely manner
- Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)
- Assist CRAD in achieving satisfactory audit rating.
- Understand and adhere to policy, procedures, and guidelines ongoing basis.
- Compliance with Circulars / CRAD framework/ PFDs.
- Minimal adverse audit observations.
- Ensures TATs for activities are within target levels.
- Meet TAT as per agreed SLA with BUs & timely appropriate response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions.
- Responses to BUs to be in line with queries raised and with 100% accuracy.
- Ensure proactive lead and participation in UAT/ implementation of all projects assigned within the agreed timelines.
- Assist and implement CRAD project portfolio & process improvement initiatives.
- Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.
- Provide at least 2 Control related initiatives to reduce the errors highlighted during the current QA/INA.
- Implement Automation of reports and tracking mechanism for the manual activities at CRAD
- Develop technical & soft skills of self-attending both with L&D for both internal & external programs assigned by the managers.
- Continuous updating of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.
- To update awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs, and operational related manuals.
- Develop new skills and technique to assist in the assigned tasks and to improve quality of work.
- 3 -5 years in the Banking /Finance industry preferably in Corporate.
- Local experience of Laws governing the Banking Industries
- Knowledge of corporate products, MIS, computer literacy & any corporate banking system
- Ability to read and comprehend banking terms.
- Team player and flexible in approach
- Initiative oriented thinking to achieve self-development and growth.
- Applicant must be a UAE national
- To have completed minimum Undergraduate level education or above.
- Competitive salary package.
- Strong emphasis on work-life balance and employee wellbeing.
- Access to world-class Learning & Development platforms for career growth.
- Generous annual leave and comprehensive Private Healthcare coverage.
- Preferential banking facilities for employees.
At Emirates NBD, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD’s success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD Services team.
About Us
ENBD
Meet the leading banking group in the region
Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.
Key Skills
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