Data Analyst

The ideal candidate will be responsible for analyzing contact center data to support operational efficiency, workforce planning, and performance reporting.

Responsibilities

• Analyze operational and performance data within a contact center environment
• Perform workforce management activities including forecasting, scheduling, and real-time monitoring
• Develop and maintain reports and dashboards
• Provide data-driven insights to support decision-making

Qualifications

• Bachelor’s Degree
• Minimum 2 years of experience in data analysis within a contact center environment
• Proven Workforce Management (WFM) expertise
• Proficiency in Excel, SQL, and reporting tools (Power BI, Tableau)