Data Analyst
Confidential JobsQatar13 hours ago
Full-timeAnalyst
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The ideal candidate will be responsible for analyzing contact center data to support operational efficiency, workforce planning, and performance reporting.
Responsibilities
- Analyze operational and performance data within a contact center environment
- Perform workforce management activities including forecasting, scheduling, and real-time monitoring
- Develop and maintain reports and dashboards
- Provide data-driven insights to support decision-making
Qualifications
- Bachelor’s Degree
- Minimum 2 years of experience in data analysis within a contact center environment
- Proven Workforce Management (WFM) expertise
- Proficiency in Excel, SQL, and reporting tools (Power BI, Tableau)
Key Skills
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