Product Expert
RydooBelgium14 hours ago
Full-timeRemote FriendlyOther
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We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.
For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.
We're not just building software; we're rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we're empowering thousands of companies and their people to work smarter every day.
We're a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you'll fit right in.
Snapshot
We are looking for a Product Expert who acts as a key connector between our customers, our product, and our internal teams. In this role, you help ensure that Rydoo's product delivers real value by deeply understanding customer needs, translating them into actionable insights, and enabling teams across the company to support and adopt our solutions effectively.
You combine strong product understanding with clear communication and collaboration. You collaborate with Product and Engineering as our customers' advocate, ensuring through data-driven insights that Rydoo meets or exceeds customer expectations. At the same time, you communicate with and educate other people at Rydoo about relevant product updates and changes, which enables them to deliver the best-in-class service.
Responsibilities
Build and maintain a strong understanding of Rydoo's products, use cases, and customer challenges Collaborate with Product and Engineering to:
Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool, we offer some nice benefits that make working at Rydoo even more fun:
LinkedIn: https://www.linkedin.com/company/rydoo
Glassdoor: http://bit.ly/2UujjWJ
Join Rydoo and leave your mark on the future of Expense Management!
For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.
We're not just building software; we're rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we're empowering thousands of companies and their people to work smarter every day.
We're a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you'll fit right in.
Snapshot
- Ambitious international team (200+ and growing)
- 33 nationalities speaking over 15 languages
- 9 offices across 3 continents
- Easy-to-use spend management app available on iPhone and Android
- Supporting over 10,000+ clients and 1 million+ users worldwide
- 4.6 employer score on Glassdoor
We are looking for a Product Expert who acts as a key connector between our customers, our product, and our internal teams. In this role, you help ensure that Rydoo's product delivers real value by deeply understanding customer needs, translating them into actionable insights, and enabling teams across the company to support and adopt our solutions effectively.
You combine strong product understanding with clear communication and collaboration. You collaborate with Product and Engineering as our customers' advocate, ensuring through data-driven insights that Rydoo meets or exceeds customer expectations. At the same time, you communicate with and educate other people at Rydoo about relevant product updates and changes, which enables them to deliver the best-in-class service.
Responsibilities
- Support discovery, research, and validation efforts
- Join customer conversations when needed to gather insights
- Share structured feedback that helps guide product improvements
- Work closely with Customer Success, Sales, Support, and other teams to understand customer and prospect needs, and help translate these into actionable insights for Product, Engineering, and Marketing
- Support customer adoption and understanding by helping internal teams explain value, functionality, and use cases in a clear and practical way
- Contribute to process improvements across teams by identifying gaps, inefficiencies, or opportunities related to product knowledge, communication, or customer feedback loops
- Act as a partner on compliance-related topics by:
- Understanding how regulatory and compliance requirements impact the product and its usage
- Helping internal teams and customers navigate compliance-related questions at a product level
- A degree in economics, legal, finance, or a related field
- A true passion for technology and solving user needs
- You have 3+ years of relevant professional experience, ideally with accounting, finance or SaaS experience
- You work independently, have the ability to learn quickly, are comfortable with frequent context-switching and are resourceful when it comes to problem-solving
- You have very good written expression and strong communication skills (e.g., ability to translate technical concepts for non-technical audiences, ability to distill key pieces of information into a summarized update, etc.)
- Open to feedback, on which you generate new ideas, iterate and synthesize at the right moment
- Ideally, you have previous experience in a customer-facing role
Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool, we offer some nice benefits that make working at Rydoo even more fun:
- A competitive package, including salary and benefits
- Upskilling through training and coaching programs
- Hybrid Work Policy
- Professional freedom and a flexible work environment
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new joiners
LinkedIn: https://www.linkedin.com/company/rydoo
Glassdoor: http://bit.ly/2UujjWJ
Join Rydoo and leave your mark on the future of Expense Management!
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