Software Technical Support 23D25
TALENTMATEUnited Arab Emirates1 day ago
Full-timeInformation Technology
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Job Description
The Software Technical Support position, coded as 23D25, is a vital role within our tech-driven organization. This position involves providing exceptional support and troubleshooting to end-users of our software products. The individual in this role will address client issues meticulously, ensuring they are resolved in a timely and efficient manner, while adhering to company protocols and maintaining user satisfaction. The ideal candidate possesses a deep understanding of software systems and an innate ability to problem-solve complex technical issues. This person will serve as the bridge between our development team and the end-user, elucidating technical complexities into easily understandable language for our customers. The successful applicant will also contribute to documentation and escalate unresolved issues to a higher level when necessary, thus improving our support services continually. Emphasizing patience, effective communication, and technical expertise, this role seeks a dynamic individual committed to advancing client success and system reliability.
Responsibilities
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
Sector: Recruitment & Staffing
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
The Software Technical Support position, coded as 23D25, is a vital role within our tech-driven organization. This position involves providing exceptional support and troubleshooting to end-users of our software products. The individual in this role will address client issues meticulously, ensuring they are resolved in a timely and efficient manner, while adhering to company protocols and maintaining user satisfaction. The ideal candidate possesses a deep understanding of software systems and an innate ability to problem-solve complex technical issues. This person will serve as the bridge between our development team and the end-user, elucidating technical complexities into easily understandable language for our customers. The successful applicant will also contribute to documentation and escalate unresolved issues to a higher level when necessary, thus improving our support services continually. Emphasizing patience, effective communication, and technical expertise, this role seeks a dynamic individual committed to advancing client success and system reliability.
Responsibilities
- Provide first-line technical support and resolve software issues for end-users.
- Identify, diagnose, and troubleshoot software issues with detailed analysis.
- Document support cases, including issue details and resolution steps taken.
- Collaborate with development teams to resolve complex software-related concerns.
- Escalate unresolved technical issues to appropriate internal channels as necessary.
- Update knowledge base articles to enhance self-service support for users.
- Maintain a high level of customer satisfaction through timely problem resolution.
- Conduct software system performance checks and recommend improvements.
- Assist in software product testing phases by identifying issues early on.
- Participate in regular training to stay updated on software changes.
- Communicate clearly and effectively with clients to ensure understanding and resolution.
- Gather user feedback to guide software improvement and development efforts.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support or similar customer service role.
- Strong understanding of software systems and troubleshooting methodologies.
- Excellent problem-solving skills and ability to manage multiple tasks.
- Exceptional communication skills, tailored to both technical and non-technical audiences.
- Familiarity with help desk software and CRM systems for support tasks.
- Ability to work flexible hours, including evenings and weekends as required.
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
Sector: Recruitment & Staffing
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
Key Skills
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