Customer Service Associate (Entry Level/Fresh grads)

Responsibilities:

• Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.
• Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.
• Account Management: Assist with account verification (KYC), security practices, and transaction issues.
• Compliance & Security: Ensure adherence to company policies and guide customers on secure trading practices.
• Feedback & Reporting: Collect customer feedback and provide insights to improve services.

Requirements:

• Diploma/Degree in any discipline.
• Minimum 1 to 2 years of experience in a customer service role.
• Entry Level Candidates are welcome.
• Candidates with no prior experience in cryptocurrency are also welcome to apply, as training will be provided.
• Strong communication, problem-solving, and multitasking skills.
• Fluency in English & Mandarin in communication and writing in order to liaise with English & Mandarin-speaking clients.
• Willing to work in rotating shifts (Day & Night), including weekends and public holidays.