Customer Service Associate (Entry Level/Fresh grads)
BitMartSingapore5 days ago
Full-timeCustomer Service
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Responsibilities:
- Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.
- Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.
- Account Management: Assist with account verification (KYC), security practices, and transaction issues.
- Compliance & Security: Ensure adherence to company policies and guide customers on secure trading practices.
- Feedback & Reporting: Collect customer feedback and provide insights to improve services.
Requirements:
- Diploma/Degree in any discipline.
- Minimum 1 to 2 years of experience in a customer service role.
- Entry Level Candidates are welcome.
- Candidates with no prior experience in cryptocurrency are also welcome to apply, as training will be provided.
- Strong communication, problem-solving, and multitasking skills.
- Fluency in English & Mandarin in communication and writing in order to liaise with English & Mandarin-speaking clients.
- Willing to work in rotating shifts (Day & Night), including weekends and public holidays.
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