NextPlay Jobs is looking for a Network Administrator for a growing organization located in Grand Rapids. This is a hands-on role supporting a multi-site environment with a mix of end-user support, server/network administration, and endpoint management. The right person will be comfortable jumping between help desk needs and systems-level projects, with a strong focus on uptime, security, and continuous improvement.

Position Summary:

The Network Administrator will oversee daily IT operations and help evolve the organization’s infrastructure (implement ITIL). This role blends tiered user support with administration of servers, domains, backups, and network performance. You’ll work closely with internal teams and vendors to keep systems stable, secure, and scalable as the business grows.

Key Responsibilities:

End-User Support / Help Desk

• Serve as the primary technical resource for employees across office and field locations.
• Troubleshoot and resolve hardware/software issues on Windows, macOS, and mobile devices.
• Set up and maintain desktops, laptops, docks, monitors, printers, and related peripherals.
• Support remote staff with connectivity and device troubleshooting.
• Communicate status updates and project progress to management and stakeholders.
• Coordinate with vendors as needed for repairs, licensing, and escalations.

Systems & Network Administration

• Administer domains, user identities, access controls, and profiles within Active Directory / similar tools.
• Maintain databases and system platforms; ensure reliability, integrity, and access continuity.
• Manage backup operations, endpoint security tools, and user-support platforms.
• Monitor network performance, identify trends, and implement improvements.
• Evaluate new technologies and recommend infrastructure upgrades.

Server & Endpoint Management

• Perform regular server maintenance including patching, imaging, OS upgrades, and backups.
• Manage RMM/endpoint tools (NinjaOne or comparable platforms) for monitoring and automation.
• Deploy, configure, and update applications on user machines.
• Ensure endpoint compliance with internal IT and security standards.

ITIL / Service Management Practices

• Follow ITIL-aligned processes for incident, problem, and change management.
• Keep asset and configuration records updated in the CMDB.
• Assist in root-cause analysis and post-issue documentation.
• Support service metrics such as SLAs, response times, and operational KPIs.
• Partner with leadership to improve support quality and user experience.

Required Qualifications

• Demonstrated experience in network administration plus hands-on help desk support.
• Strong knowledge of Windows Server, Active Directory, and mixed OS environments.
• Experience with endpoint management / RMM tooling (NinjaOne preferred).
• Familiarity with ITIL concepts and structured service management.
• Solid troubleshooting skills, clear communication, and customer-first mindset.

Preferred Certifications -

• ITIL Foundation (or higher)
• CompTIA Network+
• Microsoft Certified: Azure Administrator Associate
• Cisco CCNA

Physical Requirements

• Ability to lift and move up to 50 lbs occasionally.
• Comfortable performing device installs and minor equipment adjustments.
• Must be able to sit, stand, bend, kneel, and work in varied positions for extended periods.