-
View all jobs
The Incident Analyst is responsible for overseeing the end-to-end management of all the activities related Incidents, including escalation process, systems outage management, root-cause-analysis, Post Incident Reviews, continuous improvement and assurance of incidents closure within SLA.
He/she will also follow up and report on the adherence to the processes within the department and work with other managers to ensure conformance.
Work Experience - Minimum
At least five years’ experience working as Incident manager, or a similar role.
Strong knowledge of IT service management software including ITIL and COBIT.
Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI.
Excellent managerial skills and ability to collaborate with team members.
Ability to analyse a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills
Preferred
5+ years of professional hands-on experience in Incident management in a large environment
Work experience with various teams including: Compute, Virtual Infrastructure, Unix/Linux, Storage, Network, security and Database throughout the development and operational lifecycle.
He/she will also follow up and report on the adherence to the processes within the department and work with other managers to ensure conformance.
Work Experience - Minimum
At least five years’ experience working as Incident manager, or a similar role.
Strong knowledge of IT service management software including ITIL and COBIT.
Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI.
Excellent managerial skills and ability to collaborate with team members.
Ability to analyse a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills
Preferred
5+ years of professional hands-on experience in Incident management in a large environment
Work experience with various teams including: Compute, Virtual Infrastructure, Unix/Linux, Storage, Network, security and Database throughout the development and operational lifecycle.
Key Skills
Ranked by relevance
c
storage
nagios
scala
linux
excel
unix
itil
esp
sla
ios
ux
ha
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Wallet Product And Operations Manager - UAE
2026-05-26
Full-time
Not Applicable
United Arab Emirates
IT Services
Management
View Job Details
Related
Software Craftsperson/Node/Typescript/ReactJS -II
2026-05-27
Full-time
Entry
India
IT Services
Management
Login to Apply
- Posted
- Dec 05, 2024
- Type
- Contract
- Level
- Not Applicable
- Location
- Dubai
- Company
- Dicetek LLC
Industries
IT Services
IT Consulting
Categories
Management
Manufacturing
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Wallet Product And Operations Manager - UAE
2026-05-26
Full-time
Not Applicable
United Arab Emirates
IT Services
Management
View Job Details
Related
Software Craftsperson/Node/Typescript/ReactJS -II
2026-05-27
Full-time
Entry
India
IT Services
Management