Customer Success Operations Manager

About The Role

We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS.

This role is focused on structure, analytics, and long-term client performance rather than hunting or commission-driven targets. You will work under the CBDO, helping to build and maintain a scalable client management framework and ensuring our merchant portfolio is healthy, controlled, and well-supported.

What You'll Be Working On

• Manage and maintain a portfolio of merchants, ensuring stability, performance, and long-term retention
• Build and maintain structured merchant profiles
• Own client analytics and reporting, providing regular insights and recommendations
• Coordinate internal services for merchants (payments, operations, compliance, support, finance)
• Ensure the correct setup and ongoing management of our services for each merchant
• Identify issues and risks early and proactively escalate and resolve them
• Support onboarding, changes, and lifecycle management of merchants
• Help build processes, documentation, and structure for customer and portfolio management
• Act as an internal point of control and visibility for the merchant portfolio
  
  

What You Need To Succeed In This Role

• 2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar
• Strong understanding of client portfolio management
• Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus
• Comfortable working with data, analytics, dashboards, and reports
• Structured, detail-oriented, and process-driven mindset
• Ability to work cross-functionally with operations, product, compliance, and finance teams
• Good level of English and fluent russian
  
  

What We Offer

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Hybrid type of work
• Vacation time; bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties.
  
  

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

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