Product Designer

About Beforepay:

Beforepay is growing fast, and we're just getting started. As a leading ASX-listed fintech company, we're revolutionising how people access financial products, making them fairer, more affordable, and easier to use. Our journey is powered by a passion for ethical lending, and we're continuously evolving to create meaningful change in the lives of everyday Australians.

With exciting new products in the pipeline, we’re looking for someone who thrives in ambiguity, embraces new challenges, and is ready to roll up their sleeves to help shape our evolving design processes. If you're comfortable working in a dynamic, ever-changing environment where processes aren’t fixed and squads are still forming, we’d love to hear from you!

Job summary:

You will take ownership of Beforepay’s New Design System—playing a critical role in designing and evolving the user experience for both our customers and support agents. You’ll work across our mobile app, web platform, and support systems, creating cohesive, user-centric designs for loan management solutions. This role is for someone who can manage their own workload, proactively seek out cross-functional collaboration, and navigate uncertainty as our processes take shape.

Key responsibilities:

• Design system ownership: build and maintain a robust design system that drives consistency and elevates the user experience across Beforepay’s products.
• User research & insights: lead and or collaborate on user research initiatives, including interviews, usability testing, and data analysis to inform design decisions and continuously improve the user experience.
• Customer & agent UX: design intuitive, seamless experiences for loan management from both customer and support agent perspectives.
• Collaborative development: work closely with product managers, engineers, and other stakeholders to create innovative design solutions, despite evolving requirements and uncertainty.
• Prototyping & testing: create wireframes, prototypes, and high-fidelity designs. lead usability testing and incorporate feedback into designs.
• Process leadership: help establish and improve design processes that align with the evolving needs of the product squads.
• Cross-functional collaboration: actively engage with teams across the company to gather insights, test assumptions, and deliver high-quality designs.
• Iterative improvement: continuously refine designs based on qualitative and quantitative data, always striving to improve the user experience.

Who you are:

• Independent & self-directed: you’re comfortable managing your own workload and don’t wait for requirements to be handed to you—you actively seek them out.
• Thrives in ambiguity: you enjoy solving problems in an evolving environment and are comfortable when not everything is fully defined.
• Collaborative: you love working with cross-functional teams, from engineering to customer support, to deliver the best product.
• Design system pro: you have experience building or working with design systems and are excited to take ownership of one.
• Customer-centric: you deeply care about the end user, whether it's a customer using the app or an agent navigating the support platform.

Required skills & experience:

• 3+ years of experience in product design, preferably in fintech or a related field.
• Proficiency in Figma and experience building and maintaining design systems.
• Strong mobile and web design experience (Android, iOS, and web platforms).
• Experience working in a dynamic, evolving environment, preferably with agile methodologies.
• Strong communication skills with the ability to articulate design decisions, interpret feedback and collaborate across teams.
• User research experience: hands on experience with usability testing, user interviews, and gathering insights from qualitative and quantitative data.

Nice to have:

• Startup experience: comfortable navigating uncertainty and forming processes as the company grows.
• Experience in loan or finance products, particularly customer experience design in fintech.
• Familiarity with support systems, dashboard and platform design.

What we offer:

• Autonomy & ownership: the opportunity to own the design system and make a tangible impact on the product.
• Growth & learning: a fast-growing company with opportunities for professional development, mentorship, and career progression.
• Inclusive culture: a diverse and supportive team where your voice matters.
• Flexibility: a hybrid working arrangement, allowing you to work three days a week in the office and remotely on Wednesdays and Fridays.
• Perks: kombucha and beer on tap, games nights, monthly breakfasts, and more!
• Central offices: in the city, Sydney.
• Remuneration: A competitive base salary range of $110,000 – $130,000, depending on experience.