About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Title: UX Designer

Location: Luxembourg City

Language: English and French both mandatory

Onsite/Offsite: 5 Days at onsite office

Job Description:

As a UX Designer, you will join an agile team working on one or more projects (depending on the timeframe). Your contacts will include Product Owners, integrators, developers, representatives from three business units (mail, finance, and telecom), and other UI/UX Designers.

Responsibilities:

• Identify customer needs through interviews, surveys, etc.
• Conduct analysis to understand user behaviors, expectations, and experiences
• Perform UX benchmarking
• Define customer journeys and personas
• Create desktop and mobile prototypes/wiframes
• Analyze and challenge existing projects. Identify opportunities for improvement
• Lead or actively participate in design workshops and discussions with developers, Product Owners, and business units (understand technical constraints and business needs, explore problems, and define solutions together)
• Analyze user journeys using Contentsquare and Piwik PRO (heatmaps, funnels, clickable areas, etc.)
• Ensure the digital accessibility of interfaces according to WCAG 2.1 / RGAA 4.1 standards.

Your profile:

• You have already worked on website and mobile application projects using Agile methodologies.
• You are organized, curious, and you grasp the product's objectives to create wireframes and prototypes.
• Your experience and ongoing research have given you a solid understanding of current UX/UI concepts and best practices.
• You can present and explain your work to the team and stakeholders during reviews.
• You are open to constructive criticism from clients and colleagues.
• Proficiency in Figma (using the design system, creating new components).
• Proficiency in Contentsquare (behavioral analysis, session replay, zoning, A/B testing).
• Knowledge of Piwik PRO (analytics, tag management).
• Good understanding of UX research, design thinking, and UI. Design
• In-depth knowledge of digital accessibility standards: RGAA and RAWEB

You have already:

• conducted benchmarks
• prepared, carried out, and analyzed user tests
• facilitated workshops (card sorting, etc.)
• performed user research, customer journey mapping, and navigation data analysis
• created wireframing and prototypes (using Figma)
• measured customer experience (NPS, CES, and CSAT)
• You are fluent in French and English (professional and conversational). Luxembourgish and/or German is an advantage

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.