PURPOSE AND SCOPE OF POSITION

The Project Manager (Software Development) is responsible for planning, governing, and delivering software development initiatives executed by the in-house development team, with a strong focus on mobile and web platforms.

The role supports the delivery of business-critical digital products, internal platforms, customer-facing applications, and system integrations across the organization.

This position goes beyond traditional project coordination and holds end-to-end accountability for delivery execution, sprint planning, team productivity, quality assurance, and risk management. The Project Manager works closely with the Head of Product Development, Product Team, Designers, and QA to ensure initiatives are delivered predictably, efficiently, and in alignment with product strategy and technical standards.

The role ensures initiatives are delivered on time and within scope, with complete documentation, while meeting quality standards and supporting strategic objectives such as scalability, maintainability, operational efficiency, and enhanced user experience.

1. MAIN DUTIES

A. Project and Delivery Management

• Plan and manage end-to-end delivery of in-house software initiatives across mobile (iOS, Android) and web platforms.
• Develop and maintain detailed delivery plans including sprint schedules, milestones, dependencies, and release timelines.
• Ensure delivery commitments are met in line with agreed scope, timelines, and quality expectations.
• Track and report project progress, risks, and issues to senior stakeholders clearly and transparently.
• Own and govern delivery documentation, ensuring requirements, designs, APIs, and release artefacts are clearly documented, version-controlled, and maintained.

B. Agile Execution and Team Enablement

• Drive Agile and Scrum delivery practices across in-house teams.
• Facilitate sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Support capacity planning, workload balancing, and delivery forecasting.
• Remove delivery blockers and enable the team to operate at optimal velocity and focus.

C. Stakeholder and Product Collaboration

• Work closely with the Head of Product Development, Product Team, business stakeholders, and UX teams to translate business requirements into executable delivery plans.
• Ensure alignment between product roadmap priorities and engineering execution.
• Manage stakeholder expectations related to scope, timelines, risks, and trade-offs.

D. Quality, Risk and Dependency Management

• Ensure adherence to engineering best practices, coding standards, and QA processes.
• Proactively identify and mitigate risks related to delivery timelines, resource constraints, technical dependencies, quality, and rework.
• Ensure appropriate testing coverage, UAT readiness, and release stability.

E. Architecture and Technical Alignment

• Work closely with product and technical leads to ensure alignment with target architecture.
• Support development of scalable, maintainable, and well-documented solutions.
• Prevent technical debt accumulation through disciplined delivery governance.

F. Continuous Improvement

• Identify opportunities to improve delivery efficiency, tools, and processes.
• Promote a culture of accountability, ownership, and continuous improvement within the development team.
• Support adoption of DevOps practices, CI/CD pipelines, and automation where applicable.

MINIMUM QUALIFICATIONS REQUIRED

Qualifications and Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of overall industry experience, with at least 3 years in end-to-end software project management.
• Strong understanding of Agile delivery frameworks and the software development lifecycle.
• Experience delivering customer-facing digital products across web and mobile platforms.
• Background as a software developer or strong technical aptitude with progression into a Project Manager role.

Supportive Skills and Competencies

• Strong delivery leadership and execution mindset.
• Experience with RESTful APIs and web services.
• Exposure to CI/CD pipelines, DevOps practices, and cloud-based platforms.
• Ability to capture business requirements and translate them into high-level technical solutions.
• Excellent problem-solving and analytical skills.
• High attention to detail with strong documentation and reporting capabilities.