At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Job Description

We are seeking a Data Analyst who is passionate about operations and logistics to join our growing data analytics & reporting team. You will be the primary resource for analyzing mission-critical data, including e-commerce orders, inventory levels, shipments, and courier performance. This role requires strong proficiency in SQL and Power BI to create and maintain dashboards that monitor business health and identify efficiency improvements.

The Role:

• Reporting and Visualization: Own the end-to-end development, maintenance, and distribution of key operational dashboards and reports using Power BI.
• Operational Analysis: Conduct deep-dive analysis into core operational areas, including inventory, order fulfillment and courier performance.
• Data Extraction (SQL): Write, optimize, and execute complex SQL queries against the data warehouse to source data for both ad-hoc analysis and recurring reports.
• Organizational Collaboration: Work directly with Operations and Supply Chain teams to understand their data needs and translate business questions into analytical projects.
• Data Quality: Monitor the integrity of critical operations data within the data warehouse and escalate discrepancies.

Who you are:

• At least one year of professional experience in a data analysis or business intelligence role.
• Proven expertise in writing and optimizing complex SQL queries (joins, subqueries, CTEs) for data extraction and transformation.
• Hands-on experience developing production-ready reports and dashboards using a business intelligence platform (e.g., Power BI, Tableau, Looker).
• Familiarity with e-commerce operations data, including Order Management, Inventory, and Shipping/Logistics data models.
• A proactive, detail-oriented approach to identifying process gaps and proposing data-driven solutions.
• Excellent written and verbal communication skills, with the ability to work with both technical and non-technical stakeholders.
• Experience with scripting languages like Python (Pandas) or R for advanced data cleaning or statistical modeling an asset.
• Experience in performing financial analysis of courier invoicing or freight costs desired.
• Familiarity with BigQuery, Snowflake, or other cloud data warehouse environments an asset.

Additional information

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement