IT Business Analyst

Summary

From designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms 📱.

As the Product Owner for Scoot Post Booking, you will take charge of enhancing the post-booking experience for our passengers. From managing their bookings to adding ancillaries, you’ll ensure that every interaction post-purchase is smooth, intuitive, and delightful. If you’re passionate about creating user-centric digital solutions and driving impactful changes, this role is for you! 🚀

Job Description

Key Responsibilities

• Product Strategy and Roadmap
• Define and own the vision, strategy, and roadmap for post-booking digital products.
• Collaborate with stakeholders to align product goals with business objectives.
• Prioritize features and enhancements based on customer needs and business impact.
• User Experience and Design
• Work closely with UX/UI designers to create intuitive and user-friendly interfaces.
• Conduct user research and gather feedback to continuously improve the post-booking experience.
• Ensure seamless integration of ancillary services and booking management features.
• Agile Product Development
• Lead the product development lifecycle, from ideation to launch, using Agile methodologies.
• Write clear and actionable user stories, acceptance criteria, and product requirements.
• Collaborate with cross-functional teams, including developers, QA, and marketing, to deliver high-quality products.
• Performance Monitoring and Optimization
• Analyze product performance metrics and customer feedback to identify areas for improvement.
• Implement data-driven solutions to enhance user engagement and satisfaction.
• Stay updated on industry trends and competitor offerings to maintain a competitive edge.
• Stakeholder Management
• Act as the primary point of contact for all post-booking product-related matters.
• Communicate product updates, progress, and challenges to stakeholders effectively.
• Foster strong relationships with internal teams and external partners.