We are looking for an experienced Support Manager to handle customer inquiries and ensure a high level of service. You will be the first point of contact for our customers and help them get the most out of our products/services.

Responsibilities:

• Handle incoming customer requests through HelpCrunch (chat, email, messengers);
• Provide timely resolution to customer issues and questions;
• Consult customers on company products and services;
• Maintain and update knowledge base and FAQs in HelpCrunch;
• Escalate complex cases to relevant departments;
• Collect customer feedback to improve products and services;
• Maintain CRM records and document all interactions.

Requirements:

Must Have:

• 1.5+ years of experience in customer support;
• Hands-on experience with HelpCrunch or similar platforms (Intercom, Zendesk, LiveChat);
• Excellent communication skills;
• Strong customer-oriented mindset and empathy;
• Stress-resistant and problem-solving oriented;

Nice to Have:

• Experience setting up automations in HelpCrunch.
• Understanding of customer service metrics and KPIs.
• Experience in fintech and blockchain.

We Offer:

• Competitive salary;
• Flexible/remote work options;
• Supportive and friendly team environment;

Working Conditions

• Schedule: 9:00-18:00 CET
• Format: remote
• Probation period: 2 months

What We Offer

• Competitive salary + benefits package.
• A chance to work in a dynamic, innovative, and international team.
• Transparent payment terms: always on the 1st of each month (±4 days).
• Work schedule: Mon–Fri, 9:00–18:00 CET.
• Probation period: 1 month.
• Vacation & Sick Leave: 20 paid vacation days + 5 paid sick days