Service Desk Analyst (temporary)
If InsuranceFinland3 days ago
Full-timeInformation Technology
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
You could call it Service Desk Analyst, but you are also an enabler of great customer experience.
Insurance is all about life. And it’s all about IT. At If IT you will work with technical solutions that have the power to turn misfortunes into possibilities and dreams into reality. We use interesting technology to create frontrunning insurance experiences for our customers. Giving them the security and the confidence to be curious, explore new worlds, start new businesses and live their lives.
About The Role And The Team
We are now looking for a Service Desk Analyst to Turku for temporary position (end of August 2026). As a Service Desk Analyst, you’ll give your If colleagues the possibility to concentrate on the essential in their work. If’s thousands of employees as well as it’s millions customers rely on that IT works, is modern and cost efficient. If’s service desk has a crucial role to make this possible. Everyday our Nordic team makes sure that our applications are up and running and all IT tools are working, so that our colleagues will be able to do a great job and our customers are able to reach us when needed.
We are a team of eleven and of these 8 in Turku, 3 in Espoo and highly motivated people who help our customers all the way from smaller requests to larger incidents in a professional way. Excellent service is very important for us and through our combined 1st/2nd line we solve most of the cases by ourselves. We want to make sure that it is easy for our colleagues to reach us via the channel they prefer (phone, Face-to-Face, chat, self-service) and we always try to do that little extra. On top of this we always want to have fun at work.
Our days can be hectic, and we need to be flexible when it comes to planning our days. Sometimes a critical issue can override planned schedules and meetings. From time to time, we have projects on going that we lead or participate in. You will have a key role to ensure that our team is successful in all of this. Does it sound like that our team has crucial tasks and high expectations? You are right – we do. But don’t worry, we will get you started.
With us you will become a part of an informal working environment with lots of smiles and positive attitude. We can offer an environment where IT is being invested in and projects are conducted according to agile methods in a Nordic setting. With us you are being supported and encouraged in personal development aligned with your own competencies and interests.
Who are you?
We are mainly looking for you that has experience in customer service, is service minded, efficient, driven and then you could possess some degree of knowledge in IT or have some IT education. You have genuine interest in technology, IT and problem solving, and you can think outside of the box. And most importantly you are a team player.
You also have:
Employment: The position is temporary until end of August 2026. Start as soon as possible, latest in March 2026.
Location: Turku
Application deadline: Last day to apply is 15th of January 2026. Please notice that there will be some delay in the recruitment process due to the vacation period.
To apply for the position: Please include your CV. A cover letter is not needed – Instead, we ask you to answer few short questions in the application form. Please notice that we are not able to process any applications outside our recruitment system Workday.
Background checks will be done in accordance with the law in the country of employment.
We are very much looking forward to hearing from you and if you have any questions, please contact our Service Desk Leader, Ville Karvanen, [email protected], +358 400 992568.
Insurance is all about life. And it’s all about IT. At If IT you will work with technical solutions that have the power to turn misfortunes into possibilities and dreams into reality. We use interesting technology to create frontrunning insurance experiences for our customers. Giving them the security and the confidence to be curious, explore new worlds, start new businesses and live their lives.
About The Role And The Team
We are now looking for a Service Desk Analyst to Turku for temporary position (end of August 2026). As a Service Desk Analyst, you’ll give your If colleagues the possibility to concentrate on the essential in their work. If’s thousands of employees as well as it’s millions customers rely on that IT works, is modern and cost efficient. If’s service desk has a crucial role to make this possible. Everyday our Nordic team makes sure that our applications are up and running and all IT tools are working, so that our colleagues will be able to do a great job and our customers are able to reach us when needed.
We are a team of eleven and of these 8 in Turku, 3 in Espoo and highly motivated people who help our customers all the way from smaller requests to larger incidents in a professional way. Excellent service is very important for us and through our combined 1st/2nd line we solve most of the cases by ourselves. We want to make sure that it is easy for our colleagues to reach us via the channel they prefer (phone, Face-to-Face, chat, self-service) and we always try to do that little extra. On top of this we always want to have fun at work.
Our days can be hectic, and we need to be flexible when it comes to planning our days. Sometimes a critical issue can override planned schedules and meetings. From time to time, we have projects on going that we lead or participate in. You will have a key role to ensure that our team is successful in all of this. Does it sound like that our team has crucial tasks and high expectations? You are right – we do. But don’t worry, we will get you started.
With us you will become a part of an informal working environment with lots of smiles and positive attitude. We can offer an environment where IT is being invested in and projects are conducted according to agile methods in a Nordic setting. With us you are being supported and encouraged in personal development aligned with your own competencies and interests.
Who are you?
We are mainly looking for you that has experience in customer service, is service minded, efficient, driven and then you could possess some degree of knowledge in IT or have some IT education. You have genuine interest in technology, IT and problem solving, and you can think outside of the box. And most importantly you are a team player.
You also have:
- some knowledge of our core systems and optionally you are familiar with also systems like ServiceNow, MS Azure, MS Exchange, MS Active Directory & Office365, Win11, TeamViewer, iOS and macOS
- some knowledge of hardware (PC, headsets, peripherals, phones) as you will be providing onsite support
- communication skills fluently in Finnish and English (both written and spoken), as we provide support to several countries, but mainly we support our domestic users. Swedish language skills are considered a plus
- possibility to occasionally work in the evenings and weekends
Employment: The position is temporary until end of August 2026. Start as soon as possible, latest in March 2026.
Location: Turku
Application deadline: Last day to apply is 15th of January 2026. Please notice that there will be some delay in the recruitment process due to the vacation period.
To apply for the position: Please include your CV. A cover letter is not needed – Instead, we ask you to answer few short questions in the application form. Please notice that we are not able to process any applications outside our recruitment system Workday.
Background checks will be done in accordance with the law in the country of employment.
We are very much looking forward to hearing from you and if you have any questions, please contact our Service Desk Leader, Ville Karvanen, [email protected], +358 400 992568.
Key Skills
Ranked by relevanceReady to apply?
Join If Insurance and take your career to the next level!
Application takes less than 5 minutes