Operations & IT Support Engineer

Job Title: Operations & IT Support Engineer

Location: Abu Dhabi

Employment Type: Full-time

Role Overview

We are seeking a reliable and detail-oriented Operations & IT Support Engineer to join our team in Abu Dhabi. This role combines application operations (Ops) responsibilities with hands-on IT support, working closely with senior engineers, DevOps teams, and the group’s IT governance and asset auditing functions. The ideal candidate is comfortable supporting deployments, performing basic Kubernetes operations, and handling day-to-day office IT needs.

Key Responsibilities

Operations (Ops) Responsibilities

• Handle deployment tickets across multiple environments, ensuring timely and accurate execution.
• Perform basic Kubernetes operations such as checking pods, reviewing logs, restarting services, and applying YAML updates as instructed.
• Support application rollouts and post-deployment verification following standard operating procedures.
• Monitor system health, report issues, and escalate incidents when required.
• Assist with daily DevOps and operational tasks under the guidance of senior engineers.

IT Support Responsibilities

• Provide office IT support including workstation setup, software installation, and basic troubleshooting.
• Support office network operations (LAN, Wi-Fi, printers, basic switch/router tasks).
• Manage IT assets such as laptops, monitors, and peripherals, maintaining accurate inventory records.
• Coordinate with the group’s IT governance team on asset audits and compliance checks.
• Document and track all IT equipment assignments and user allocations.

Requirements

• Basic Linux command-line knowledge and troubleshooting skills.
• Familiarity with Kubernetes fundamentals (pods, deployments, logs, services).
• Basic understanding of networking concepts (IP addressing, subnetting, DNS, DHCP, Wi-Fi, printers).
• Experience with IT support tasks such as device setup, OS installation, and software configuration.
• Ability to follow deployment workflows and standard operating procedures.
• Strong sense of responsibility, attention to detail, and clear communication skills.

Preferred Qualifications

• Previous experience in IT support, helpdesk, NOC, or junior operations roles.
• Basic scripting skills (Shell or Python) are a plus.
• Exposure to cloud platforms such as AWS or Azure is an advantage.
• Ability to work in a ticket-driven environment and manage multiple tasks effectively.