Job Title:

Application Engineer – Demonstration (Radiology & Imaging Systems)

Department:

Demonstration & Applications – Radiology Division

Location:

Vapi, Gujarat / Field-based (as per requirement)

Reports To:

Manager / Senior Manager – Demonstration & Applications

Job Purpose:

To conduct product demonstrations, application training, and technical support for Radiology & Imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT systems, ensuring effective product positioning, customer satisfaction, and clinical efficiency.

Key Responsibilities:

1. Product Demonstration & Application Training

• Conduct live demonstrations and application training for X-Ray, C-Arm, DR, and CT systems at hospitals, clinics, and medical institutions.
• Train medical professionals, radiologists, and technicians on product usage, image optimization, radiation safety, and maintenance protocols.
• Develop and deliver presentations showcasing product features, advantages, and clinical applications.
• Support marketing and sales teams during product demonstrations, exhibitions, and customer interactions.

2. Clinical & Technical Support

• Assist installation and commissioning teams to ensure smooth handover of systems for demonstration and application.
• Provide clinical and operational support during product evaluations, site acceptance tests (SAT), and user feedback sessions.
• Troubleshoot basic operational and image-quality issues in coordination with service engineers.
• Gather user feedback and communicate application-related insights to R&D and product management teams for continuous improvement.

3. Documentation & Compliance

• Maintain detailed records of demonstrations, training sessions, and user feedback.
• Ensure compliance with AERB radiation safety guidelines and company SOPs during demonstrations and clinical trials.
• Prepare and update application manuals, user training materials, and demonstration reports.

4. Cross-Functional Collaboration

• Collaborate with Sales, Service, R&D, and Quality teams to provide product insights, feature validation, and clinical acceptance inputs.
• Support marketing and regulatory documentation through clinical case studies and real-world application data.
• Participate in internal product validation and user experience testing prior to market release.

5. Customer Relationship Management

• Act as a technical liaison between customers and the organization for application-related matters.
• Ensure high levels of customer satisfaction through prompt, professional, and knowledgeable interaction.
• Provide after-demonstration follow-up to ensure product usability and continued confidence among end-users.

Qualifications and Experience:

• B.E. / B.Tech (Electronics or Biomedical Engineering)
• or Diploma / Degree in Radiology / Medical Imaging Technology.
• Minimum 5 years of experience in product application, clinical demonstration, or technical training for radiology and imaging systems (X-Ray, C-Arm, DR, CT).
• Experience in hospital-based imaging environments or medical device manufacturing (preferred).
• Strong understanding of radiographic imaging principles, exposure parameters, and safety practices.

Skills and Competencies:

• Fluent in English (spoken and written) with excellent presentation and interpersonal skills.
• In-depth knowledge of radiology imaging workflows and device operations.
• Strong technical troubleshooting and analytical abilities.
• Confident communicator capable of engaging with clinicians and hospital administrators.
• Proficient in MS Office, PowerPoint, and CRM tools.
• Willingness to travel across India or globally for demonstrations and training programs.

Key Performance Indicators (KPIs):

• Number and success rate of demonstrations conducted
• Customer satisfaction and feedback scores
• Training effectiveness and documentation quality
• Reduction in post-installation user issues related to application
• Contribution to product enhancement and market readiness