Program Manager, Business Insights and Optimization - AI Data Service and Operations

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
- Independently own the end to end planning, management and delivery of key projects to resolve problem statements relevant to overall ADSO.
- Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.
- Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
- Translate findings into targeted process optimizations, with clear methodology, principles and framework, that drive measurable business outcomes and support data-driven leadership decisions.
- Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
- Drive alignment and collaboration across diverse teams, ensuring dependencies are managed and that cross-functional teams are aligned on the goals, timelines and expectations, and therefore delivering the program according to business objectives and roadmap.

Qualifications
Minimum Qualifications
- Completion of Bachelor's Degree or higher.
- 5 years of experience in project management, business operations, or related technology fields with hands-on focus on operational excellence and process optimization.
- Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
- Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
- Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality.
- Able to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations.

Preferred Qualifications
- Understanding of operational workflows and business processes in the Operations/Trust & Safety/Content Safety domain.
- Able to work with data using tools like SQL, BI/visualization tools, and Excel to support project tracking, reporting, and business insights.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​