3429 TOPFAS Instructor
Contact One Communications, Inc.Portugal4 days ago
ContractInformation Technology
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Required Security Clearance: NATO SECRET
INTRODUCTION
The NATO Communications and Information Academy (NCI Academy) located in Oeiras, Portugal currently delivers NATO technical and operational training on a variety of hardware and software systems. In the light of these activities, the NCI Academy is looking to outsource the delivery of Tools for Operations Planning Functional Area Services (TOPFAS) training, as well as the development and updates of the training materials, the management of course iterations and to provide SME support to NATO and National HQ as required. The contractor shall make available personnel capable of providing the services specified in this Statement of Work (SoW). The intent is to obtain the services of TOPFAS subject matter experts who can deliver training and update training materials.
The work shall involve TOPFAS training delivery, iterations management, course material development, including e-learning content and management of existing e-learning content, course update, and TOPFAS Usage Mentoring to customers from the NATO Command Structure, NATO Force Structure, NATO member MODs, and Partner Nations, as well as testing TOPFAS software and provide bug reports. Course iterations delivery shall be conducted at the NCI Academy in Oeiras, and optionally at any of the NATO or National locations.
OBJECTIVE
The main objectives of this statement of work are to:
Training Courses
The training delivery shall be carried out at the NCI Academy in Oeiras location or at NATO and National Headquarters with the host authority providing the training environment and access to the TOPFAS application.
The portfolio of TOPFAS courses covered under this agreement includes the following courses (which includes the supporting Course Control Documentation, course schedules, training materials, and assessments) as defined in the NCI Academy Catalogue.
TOPFAS Iterations Management
This work requires a TOPFAS instructor with the following qualifications and experience:
This is a condensed version of the job description. A full, detailed job description will be provided during the application process.
INTRODUCTION
The NATO Communications and Information Academy (NCI Academy) located in Oeiras, Portugal currently delivers NATO technical and operational training on a variety of hardware and software systems. In the light of these activities, the NCI Academy is looking to outsource the delivery of Tools for Operations Planning Functional Area Services (TOPFAS) training, as well as the development and updates of the training materials, the management of course iterations and to provide SME support to NATO and National HQ as required. The contractor shall make available personnel capable of providing the services specified in this Statement of Work (SoW). The intent is to obtain the services of TOPFAS subject matter experts who can deliver training and update training materials.
The work shall involve TOPFAS training delivery, iterations management, course material development, including e-learning content and management of existing e-learning content, course update, and TOPFAS Usage Mentoring to customers from the NATO Command Structure, NATO Force Structure, NATO member MODs, and Partner Nations, as well as testing TOPFAS software and provide bug reports. Course iterations delivery shall be conducted at the NCI Academy in Oeiras, and optionally at any of the NATO or National locations.
OBJECTIVE
The main objectives of this statement of work are to:
- Ensure successful delivery of TOPFAS training iterations at the NCI Academy in Oeiras, online, and as Mobile Training Team (MTT) events.
- Develop, adapt, and update TOPFAS training material in line with the latest version of the TOPFAS system.
- Provide effective TOPFAS mentoring at the NCI Academy and support customers from the NATO Command Structure, NATO Force Structure, NATO member MODs, and Partner Nations.
- Conduct successful testing of new TOPFAS software releases based on User Acceptance Tests as directed by the TOPFAS project manager or designated task leader.
- Manage TOPFAS iteration delivery both in-house and as Mobile Training Team events.
Training Courses
The training delivery shall be carried out at the NCI Academy in Oeiras location or at NATO and National Headquarters with the host authority providing the training environment and access to the TOPFAS application.
The portfolio of TOPFAS courses covered under this agreement includes the following courses (which includes the supporting Course Control Documentation, course schedules, training materials, and assessments) as defined in the NCI Academy Catalogue.
- A0265 - TOPFAS OPT for Users
- A0266 - TOPFAS SAT for Users
- A0267 - TOPFAS CAT for Users
- A0985, A0986, A0987 - TOPFAS Power User Certification (OPT, SAT, CAT)
- A0288 - TOPFAS Advanced User/Functional Manager
- A0285 - TOPFAS OPT for Train the Trainers (Week1 - Live online session)
- A0285 - TOPFAS OPT for Train the Trainers (Week1 - Face to Face session)
- A0285 - TOPFAS OPT for Train the Trainers (Week2 - Face to Face session)
- A0285 - TOPFAS OPT for Train the Trainers (Week1 and 2 - Face to Face session)
- A0286 - TOPFAS SAT for Train the Trainers (Week1 - Live online session)
- A0286 - TOPFAS SAT for Train the Trainers (Week1 - Face to Face session)
- A0286 - TOPFAS SAT for Train the Trainers (Week2 - Face to Face session)
- A0286 - TOPFAS SAT for Train the Trainers (Week 1 and 2 - Face to Face session)
- A0287 - TOPFAS CAT for Train the Trainers (Week1 - Live online session)
- A0287 - TOPFAS CAT for Train the Trainers (Week1 - Face to Face session)
- A0287 - TOPFAS CAT for Train the Trainers (Week2 - Face to Face session)
- A0287 - TOPFAS CAT for Train the Trainers (Week 1 and 2 - Face to Face session)
TOPFAS Iterations Management
- Liaise with instructors, Learning Coordination and Support Branch (LCSB), and students to ensure smooth course execution. Prepare iteration related documentations Admin Instructor (AI) and act as first POC for any issue related to the TOPFAS iterations.
- TOPFAS training materials (course handbook, worksheets, lesson plans, and PowerPoint presentations) shall be updated by the contractor to reflect changes in the TOPFAS system due to the release of new versions/updates (expected twice a year). Additional content shall be developed to cover new functionalities or operational procedures introduced with these updates.
- Review the course content to ensure it aligns with significant changes in the Performance Objectives, as well as the Enabling and Learning Objectives. This may necessitate a major reorganization of course modules and the associated lesson schedule including a review of the Course Control Documents.
- TOPFAS Mentoring shall be provided at the NCI Academy in Oeiras location or at NATO and National Headquarters. The contractor shall provide mentoring for any of the TOPFAS tools (OPT, SAT, CAT, OMT, UMT, TWP) as indicated by the TOPFAS project manager or designated task leader.
- Each mentoring iteration shall include preparation, coordination, delivery, and an end-of-activity report on the conduct, results, and recommendations for continuous improvement.
- TOPFAS software testing shall be conducted using the NCI Academy Training Network for any of the TOPFAS desktop tools (OPT, SAT, CAT, OMT, UMT, TWP) as directed by the TOPFAS project manager or designated task leader.
- Each testing activity shall include preparation, coordination, testing, and an end-of-testing report on the activity conducted, results, and recommendations for continuous improvement.
- Develop an instructor manual, including standard NCI Academy presentations and lesson plans, to support instructors and trainers in delivering TOPFAS courses, as indicated by the TOPFAS Section Head. Lesson plans must be delivered in accordance with NCI Academy Quality Assurance standards.
This work requires a TOPFAS instructor with the following qualifications and experience:
- The candidate has a NATO SECRET security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
- Fluent in English and must be able to read and write technical and user documentation.
- Advanced knowledge of TOPFAS Version 7, including TOPFAS OMT, OPT, SAT, CAT and TWP.
- TOPFAS Trainer course qualification for SAT, OPT and CAT, and with in-depth experience of TOPFAS course delivery.
- Experience in delivery of TOPFAS User Courses (OPT, SAT, CAT) not less than 3 years.
- Experience in update and creating training content not less than 3 years.
- Advanced knowledge of word processing and graphics presentation tools.
- Working knowledge of spreadsheets, e-mail Clients and Web Browsers.
- Working knowledge of videoconference tool and Learning Management System.
- Deep knowledge and experience of NATO's doctrine and standards relevant to Operations Planning.
- Knowledge and experience with NATO Command Structure and NATO Force Structure.
- Experience with development of technical documentation, training materials and instructional aids not less than 3 years.
- Experience working in an International environment with Military and Civilian elements not less than 3 years.
- Knowledge and experience of working with NCI Agency.
- Knowledge and experience of working with the NCI Academy.
- NATO CIS Technical Instructor or equivalent qualification.
- Experience in delivery of live online courses.
- Knowledge of and experience with other existing NATO C2 and Functional Services (INTEL FS, LOGFAS, NCOP, AIRC2IS etc.).
- Knowledge of modern education technologies (e.g. electronic whiteboards, training videos) and authoring tools.
- Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (3); Reading (3); and Writing (3) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level).
This is a condensed version of the job description. A full, detailed job description will be provided during the application process.
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