Technical Support Engineer Linux (UA)
Fluent Trade TechnologiesUkraine4 hours ago
Full-timeInformation Technology
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Fluent Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.
Position Overview:
As a Technical Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
Position Overview:
As a Technical Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
- At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
- Knowledge of scripting languages such as Python or Bash.
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Troubleshoot complex technical issues and manage escalations to keep track of ongoing issues.
- Understanding of networking principles, including telnet and TCP/IP.
- Collaborate with other teams such as R&D, Integration, Project Management.
- Experience as an Integration engineer in production environments.
- Experience in quality assurance (QA).
- Background in finance.
- Familiarity with Jira/YouTrack and ServiceNow.
- Excellent verbal and written communication skills in English.
Key Skills
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