Information Technology Operations Engineer

About dtcpay Luxembourg S.A.

dtcpay Luxembourg S.A. is an approved Electronic Money Institution (EMI) regulated by the Commission de Surveillance du Secteur Financier (CSSF). Headquartered in Singapore, dtcpay’s mission is to transform global payments by bridging traditional and digital finance. For over six years, dtcpay has been at the forefront of regulated stablecoin infrastructure, enabling real-world transactions and building trusted payment rails that support our vision of seamless, sustainable, and inclusive global payments.

Role Overview

dtcpay Luxembourg S.A. is seeking an experienced IT Technical Operations Engineer / Officer to support and continuously enhance internal IT operations.

Job Scope

• Provide day-to-day end-user support for hardware, software, applications, and IT operational matters for both internal and external stakeholders
• Perform installation, configuration, and maintenance of desktops, laptops, and mobile devices, primarily on iOS and macOS environments
• Support and administer identity and access management using Okta, including user provisioning, access requests, and SSO troubleshooting
• Assist with Mobile Device Management (MDM), including device enrollment, compliance monitoring, security policy enforcement, and remote support
• Support email systems and other collaboration tools
• Troubleshoot connectivity and access issues, including network, VPN, and printer-related matters
• Track, review, and report on KPIs and SLAs related to IT services delivered by group entities and third-party service providers
• Ensure end-user devices comply with IT security requirements, including patch management, antivirus protection, and access controls
• Contribute to the validation and testing of technology systems that support critical and important business functions
• Support the preparation and submission of regulatory-related documentation under DORA and PSD2/PSD3 frameworks
• Maintain accurate documentation of incidents, resolutions, and IT asset inventories
• Escalate complex or unresolved issues to senior engineers or external vendors as appropriate
• Manage hardware procurement and oversee IT asset lifecycle management

Your Profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• 3 years of hands-on experience in IT support, desktop support, or end-user computing roles
• Prior experience working within a CSSF-regulated environment, with practical exposure to ICT operations and regulatory expectations
• Interest in or initial experience with Okta and MDM solutions (e.g. Intune, Jamf)
• Basic working knowledge of Windows OS, macOS, and endpoint security tools
• Familiarity with identity and access management concepts; experience with Okta or Active Directory is an advantage
• Self-motivated, detail-oriented, and equipped with strong troubleshooting and problem-solving skills
• Strong interpersonal skills with a collaborative mindset and a service-oriented approach
• Fluent in English, with the ability to communicate clearly and produce high-quality technical documentation
• Flexible and reliable, with the ability to support ad-hoc priorities and deadlines
• An advantage if you have prior exposure to crypto-related environments or a genuine interest in stablecoins and blockchain technologies