Identity and Access Management Support Officer - Information Security Services

Applications are invited for the full-time position of Identity and Access Management Support Officer (AO4) to contribute to maintaining and supporting the Department of Education's IAM Solution, ensuring services are delivered efficiently and effectively.

This foundation-level role is ideal for candidates with experience or interest in IAM support, problem-solving, and working within established procedures to deliver secure and effective digital solutions.

About The Department Of Education

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .

About The Role

The Identity and Access Management Support Officer will play a key role in maintaining and supporting the department's Identity and Access Management (IAM) solution. This role ensures the efficient and effective delivery of IAM services to departmental users, contributing to the security and functionality of the department's digital infrastructure.

Key Responsibilities Include

• Responding to ICT support requests to assist with IAM issues within agreed service levels.
• Supporting the delivery and maintenance of on-premise and cloud-based IAM solutions.
• Performing IAM-related tasks, including maintaining records and documentation.
• Investigating and assisting with the resolution of IAM issues in line with established procedures.
• Contributing to quality assurance activities, such as peer reviews and test execution.
  
  
  

This role would suit individuals with a keen interest in information security and a desire to develop their skills in a supportive and innovative environment.

About You

The following traits would be beneficial:

• Experience or interest in IAM support or related ICT fields.
• A proactive approach to problem-solving and analytical thinking.
• Ability to follow established procedures and document processes clearly and accurately.
• Familiarity with IAM technologies, such as Active Directory, Azure AD, or similar platforms, is advantageous.
• Strong communication and collaboration skills to work effectively with clients and team members.
  
  
  

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a two-page suitability statement outlining your skills, experience, and motivation for applying.
  
  
  

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group IT & Telecommunications