Technical Support Engineer

SEARGIN IS HIRING!

As a dynamic multinational tech company operating in 50 countries, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions in the space industry, supporting scientists in the development of cancer drugs, and implementing innovative technological solutions for industrial clients worldwide. These are just some of the areas in which we operate!

Currently, for the new Seargin project, we are looking for a Technical Support Engineer.

Cooperation: b2b

Location: Remote

Tasks

• Provide technical support for the Visual Fabriq platform, including issue triage, configuration support, and incident resolution.
• Analyze and troubleshoot technical issues using debugging techniques, system logs, and data analysis.
• Collaborate with engineering and product teams to investigate complex technical issues and escalations.
• Support configuration-related requests and assist customers with correct platform usage.
• Manage and prioritize support tickets using ticketing systems, in line with defined SLAs.
• Contribute to the design and continuous improvement of the support model, workflows, and best practices.
• Create and maintain technical documentation and knowledge base articles.
• Continuously build product and technical knowledge through onboarding and hands-on learning.

Requirements

• Technical background (IT, Engineering, Computer Science, or similar).
• Solid understanding of support fundamentals: triage, configuration, and technical support workflows.
• Experience with debugging and root-cause analysis.
• Familiarity with SaaS architectures and cloud-based platforms.
• Experience working with ticketing systems (e.g. Jira, ServiceNow, Zendesk or similar).
• Ability to communicate technical topics clearly to non-technical stakeholders.
• Programming / Scripting: Python, SQL, JavaScript (or similar scripting languages).
• Debugging & Analysis: log analysis, error tracing, basic performance troubleshooting.
• Data & APIs: REST APIs, JSON, basic data analysis.
• Cloud & DevOps (basic exposure): Azure / AWS / GCP, monitoring tools.
• Tools & Platforms: SaaS tools, CI/CD awareness, version control systems (Git).

Nice to have

• Background or exposure to Data Engineering (ETL pipelines, data models).
• Experience supporting data-driven or analytics platforms.
• Knowledge of monitoring and observability tools.
• Experience contributing to or shaping a scalable support model or operating processes.

Discover the Power of IT Excellence. Apply!

To learn more about Seargin, please visit our web page: www.seargin.com