At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

We are looking for a Portfolio Analyst to manage the Skiply Portfolio, which requires visits to schools in UAE, collaborating with the schools to perform marketing of the Skiply program to parents of the schools so that registered number of users increase, ensure seamless and hassle-free payments of the parents to schools while providing relevant value-added financial and non-financial value added services and benefits to the parents based upon their profile.

Join us and be a part of shaping the future of RAKBANK!

What You Will Be Doing:

• Drive a customer‑centric culture focused on exceeding expectations and delivering consistent service excellence.
• Lead portfolio growth through proactive volume management, service visits, and retention initiatives.
• Track financial performance of the Skiply portfolio and implement corrective action plans in alignment with the Vice President.
• Monitor cross‑sell performance across products and channels; coordinate with sales, product, analytics, and marketing teams to enhance results.
• Strengthen relationships with key education institutions by maintaining updated org structures and meeting decision‑makers quarterly.
• Manage customer complaints effectively, ensuring timely and amicable resolution.
• Review product performance and market feedback regularly through surveys and school interactions.
• Continuously track competitor activity to ensure Skiply remains competitive and aligned with market needs.
• Oversee process adherence, documentation, and improvements to support operational efficiency and audit readiness.
• Monitor dormancy, daily volumes, and attrition trends; provide constructive performance feedback to teams.
• Drive collaboration across functions to achieve revenue, market share, and annual strategic targets.
• Escalate complex issues beyond authority levels to the Vice President with clear recommendations.

What We Are Looking For:

• Bachelor’s degree in a relevant field.
• 2–3 years of professional experience, ideally in a target‑driven environment.
• General awareness of the banking and financial services sector.
• Highly motivated, performance‑oriented, and comfortable working toward defined targets.
• Excellent interpersonal skills with a passion for engaging and collaborating with diverse internal and external stakeholders.

What You Should Have:

• Have an entrepreneurial mind-set in terms of building unique value propositions, managing the Skiply product/program, ability and agility to differentiate against competitors
• Analytical skills and financial acumen with respect to managing the P&L of the Skiply program, ability to have laser focus on bottom line while putting the customers (both schools and individual consumers) at the heart of Skiply program management.
• Excellent communication, presentation and negotiation skills
• Ability to manage both technical, marketing and sales aspect of a digital value proposition
• Excellent people management skills coupled up with leadership skills to ensure execution by multiple functions in a seamless manner

What’s In It for You

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.