We are looking for an experienced Senior Enterprise Mobility Engineer to join the global IT team and support Apple and mobile platforms across the APJ region. This role is a key part of our follow-the-sun support model, providing advanced technical expertise and ensuring a stable, high-quality digital workplace experience for enterprise users.

Job description :

• Act as the senior technical owner for Apple and mobile platforms during APJ business hours.
• Provide Level 3 support for macOS, iOS, iPadOS, Android, and Apple ecosystem services.
• Manage and resolve complex incidents involving Jamf Pro and Microsoft Intune, including vendor escalation.
• Partner with global IT teams to ensure seamless 24×5 support coverage.
• Create and maintain Knowledge Base Articles and technical documentation.
• Participate in testing and rollout of new Apple and mobility technologies.
• Contribute to ticket resolution and continuous service improvement.

Requirements :

• Strong experience delivering L3 support for Apple Mac and mobile devices in enterprise environments.
• Hands-on expertise with Jamf Pro and Microsoft Intune.
• Deep understanding of Apple platforms and enterprise mobility management.
• Proven ability to troubleshoot complex issues end-to-end and implement permanent fixes.
• Excellent communication skills and ability to work independently across regions.
• Good to have experience with Apple Watch, Apple Vision Pro, or emerging Apple technologies.
• Good to have scripting or automation experience (Bash, PowerShell, Swift).