Primary Objective

The HR Generalist provides comprehensive HR support across the employee lifecycle, including recruitment, onboarding, employee relations, performance management, compliance, and HR administration. This role partners with managers and employees to deliver effective HR services, ensuring alignment with organisational policies, values, and objectives.

Reporting Relationships

Nil

Key Responsibilities

Recruitment & On-boarding

• Coordinate end-to-end recruitment processes, including job postings, screening, interviewing, and offers.
• Facilitate new employee on-boarding and induction programs.
• Maintain recruitment metrics and ensure a positive candidate experience.

Employee Relations & Support

• Act as a first point of contact for HR queries from employees and managers.
• Provide guidance on policies, procedures, and workplace matters.
• Support resolution of employee relations issues in consultation with HR leadership.

Performance & Development

• Support performance review and goal-setting processes.
• Assist in identifying training and development needs.
• Help deliver learning and development initiatives.

HR Policy, Compliance & Reporting

• Ensure compliance with workplace legislation, awards, and agreements.
• Maintain and update HR policies, procedures, and documentation.
• Prepare HR reports (e.g., headcount, turnover, leave).

Compensation & Benefits

• Support payroll and benefits administration.
• Assist with leave management, remuneration reviews, and reward programs.

Contractor Management

• Engagement & Onboarding
• Coordinate contractor engagement in line with business needs and approval processes
• Ensure correct classification (contractor vs employee) and mitigate sham contracting risk
• Issue and manage contracts, statements of work (SOWs), and confidentiality agreements
• Complete onboarding, including induction, site access, system access, and policy acknowledgement
• Compliance & Risk Management
• Verify contractor documentation (ABN, insurance, licences, qualifications, right to work)
• Ensure compliance with WHS obligations, including inductions and safety requirements
• Monitor adherence to company policies, codes of conduct, and workplace standards
• Maintain contractor records in line with audit and regulatory requirements

Offboarding & Contract Closure

• Manage contractor offboarding, including system access removal and asset return
• Confirm completion of deliverables and close contracts appropriately
• Capture lessons learned and update records for future engagements
• Governance & Continuous Improvement
• Maintain contractor registers and reporting dashboards
• Support internal and external audits relating to contractor engagements
• Review and improve contractor management processes and templates

Workers’ Compensation Management

• Injury Management & Claims Coordination
• Act as the primary contact for workers’ compensation claims with injured employees, managers, insurers, and medical providers
• Lodge claims promptly and accurately in line with legislative timeframes
• Coordinate injury management plans and return-to-work programs in consultation with treating practitioners and insurers
• Return to Work & Rehabilitation
• Develop, implement, and monitor suitable duties and graduated return-to-work plans
• Liaise with line managers to ensure suitable duties are meaningful, safe, and compliant
• Monitor progress and adjust plans as required to support sustainable recovery
• Compliance & Legislative Obligations
• Ensure compliance with state-based workers’ compensation legislation and insurer requirements
• Maintain accurate records, documentation, and reports for audits and regulatory review
• Meet statutory notification, reporting, and consultation obligations
• Stakeholder Management & Communication
• Provide clear, empathetic communication to injured workers regarding entitlements and processes
• Support managers with guidance on their responsibilities and best-practice injury management
• Manage sensitive matters confidentially and professionally
• Risk Management & Cost Control
• Monitor claims trends, costs, and outcomes to identify risk areas
• Work with WHS and leadership teams to implement injury prevention initiatives
• Support premium management through effective claims handling and return-to-work outcomes
• Continuous Improvement & Reporting
• Prepare reports on claims status, return-to-work outcomes, and compliance metrics
• Review and improve workers’ compensation and injury management processes
• Support insurer reviews, workplace rehabilitation provider engagement, and premium assessments

General HR Administration

• Maintain accurate employee records in HR systems.
• Draft employment contracts, letters, and HR correspondence.
• Support HR projects and organisational initiatives as required.

WHS and Safety

• Work with safety in mind
• Report hazards and unsafe acts
• Behavior-based safety (BBS)- act promptly and pre-emptively rather than reacting once problems have occurred

Qualifications/ Professional Registration/ Other Requirements

Bachelor’s degree in human resources, Business, or related field (or equivalent experience).

Selection Criteria

Essential minimum requirements:

1. 3+ years’ experience in an HR Generalist or HR Officer role.
2. Strong knowledge of employment legislation and HR best practice.
3. Excellent interpersonal and communication skills.
4. Ability to manage multiple priorities in a fast-paced environment.
5. Proficiency with HRIS systems and MS Office.
6. Strong problem-solving skills with a proactive approach.

Desirable:

1. Experience in change management or organisational development.
2. Exposure to payroll systems and processes.
3. Experience in employee engagement initiatives.