E1 (AU / NZ)
IT Support Specialist
E1 (AU / NZ)Australia3 hours ago
Full-timeRemote FriendlyOther
Who We Are

E1, (formerly known as EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR's Best Places to Work in 2025, we're the market leader in Australia and New Zealand, and are now expanding our platform to the UK.

Our scaleup vibe keeps things lively. We've come a long way in 15 years, and seeing what we've achieved in that time, gets us pretty excited for the next 15. We're passionate about setting clear, fair expectations and delivering results, with a genuine commitment to wellness and happiness that you'll truly experience.

We've been recognised twice on the AFR Best Place to Work list, so we care a lot about making sure we're a place people want to work.

About The Role

This is an exciting role for an IT Support Specialist to join E1, which will see you supporting our remotely & globally distributed team of 115 employees with all things IT!

This IT Support Specialist role will support the team with:

  • User Support: Provide first-level technical support to end-users, addressing hardware, software, and network-related issues
  • Ticket Management: Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions
  • Equipment Setup: Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices
  • Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity
  • Maintenance: Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure
  • Documentation: Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed
  • Collaboration: Work closely with the IT team to escalate complex issues and assist in larger projects as required

We're looking for smart people who are keen to hustle, collaborate and grow - it's that simple. The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful.

About You

  • You have a strong understanding of computer hardware, operating systems (Windows, MacOS), and common software applications
  • You have strong problem-solving skills and the ability to troubleshoot technical issues effectively
  • You're a clear and transparent communicator and have excellent communication skills, both verbal and written, to interact with non-technical users
  • You've demonstrated a strong technical interest, particularly in Cyber Security or related IT fields
  • You're a systems thinker interested in improving the efficiency of internal team processes and tooling
  • You're detail-oriented and organised
  • You can work independently and manage your time effectively
  • You like to roll your sleeves up and get your hands dirty wherever you can, and have an eagerness to learn and adapt to new technologies and procedures
  • You're currently pursuing or have recently completed a degree in Cyber Security, Information Technology, Computer Science, or another related field
  • If you have prior experience in a technical support role, it's a bonus, but not mandatory

What else?

  • You'll need to be able to come into our office regularly (not every day, but a few times a week) to support technical needs
  • You'll need to be legally eligible to work in Australia and based in Melbourne

Perks

There's more to working at E1 than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

  • We're a flexible workplace - you can work from home but need to be able to come in the office regularly for tech support and hardware needs
  • If you need part-time arrangements let us know when you apply and we'll see if we can make it work for you
  • $3,000 budget each year to put towards your professional development
  • $500 budget each year to put towards wellbeing
  • $500 each year to design your own WFH set up
  • You'll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
  • Paid Parental leave (16 week primary carer, 6 weeks secondary carer)
  • Volunteer leave
  • You'll get access to 3 free & anonymous therapy sessions each year
  • We partake in business wide activities twice per quarter (think escape rooms, drawing classes, games afternoons, online trivia)
  • We also match non-profit donations 2:1

Salary range

We're transparent about salary ranges at E1, and that extends externally. Our salary range for this role is $70,000 + superannuation.

Head to https://careers.estimateone.com/ to find out more.

E1 is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can make your application process as smooth as possible.

As a Circle Back Initiative Employer, we also commit to responding to every applicant.

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