Role: DevOps Engineer for Telecom OSS Service Assurance (Mycom NetExpert)

Location: Helsinki, Finland

Employment type: Full-time

Experience: 6+yrs

Key Job Responsibilities:

• Design, implement, and operate CI/CD pipelines for NetExpert configurations, correlation policies, adapters, and peripheral microservices (e.g., enrichment/ITSM bridges).
• Operate and tune NetExpert northbound/southbound interfaces (from NEs/EMS/NMS and to ITSM).
• Ensure reliable alarm normalization, enrichment (inventory/topology), rule execution, and auto‑ticketing per business policies (including deduplication, suppression, and prioritization).
• Implement end‑to‑end observability: logs/metrics/traces for ingestion, correlation engines, enrichment services, and ticketing flows.
• Maintain robust integrations to Inventory (for topology/resource context), ITSM (e.g., ServiceNow auto‑ticketing), and reporting/analytics platforms
• Capacity‑plan and tune ingestion throughput, correlation rulesets, and enrichment pipelines for peak windows
• Provide L2/L3 support for deployment/integration issues; lead post‑mortems, update KEDB and runbooks; drive preventive fixes

Experience & Skills Requirements:

Must have:

• Service Assurance domain expertise: fault management, correlation/enrichment, SLA/KPI tracking; understanding of Network Trouble Management processes.
• MyCom NetExpert platform knowledge: configuration, rule/policy development, integrations/adapters, auto‑ticketing orchestration. [mycom.com]
• CI/CD & Automation: Jenkins/GitHub Actions/Azure DevOps; configuration‑as‑code, artifact versioning, pipeline gating.
• Observability: ELK/Elastic, Prometheus/Grafana (or equivalent); log/metric/trace correlation and actionable alerting.
• Integration patterns: REST/SOAP, message queues (where applicable), idempotency, retry/DLQ handling; ITSM integration (e.g., ServiceNow).
• Security & governance: RBAC, TLS, secret management; ITIL Incident/Problem/Change; CAB participation and audit readiness.
• Linux & scripting: Bash/Python (or equivalent) for ops automation; comfort with containers and deployment automation.

Good to have:

• Experience in cloud/SaaS deployments of assurance platforms and scaling patterns
• Familiarity with TM Forum frameworks (eTOM/SID/ODA) and customer‑aware NOC/SOC practices (guided diagnostics, proactive operations)
• Knowledge of Inventory systems (EAI/Granite) and topology modeling to improve enrichment quality.
• Exposure to AIOps features and predictive assurance (noise reduction, anomaly detection)

Success Metrics & Unique Selling Proposition (USP) of The Role:

• Faster and more reliable software delivery through automated CI/CD and containerized deployments.
• Improved system stability, uptime, and SLA performance in large-scale telecom environments.
• Strong impact on cost reduction and operational efficiency through automation and infrastructure-as-code.
• Ability to lead modernization of BSS/OSS platforms using Kubernetes, cloud, and advanced monitoring tools.
• Act as a key driver connecting development, operations, and architecture teams for DevOps excellence.

What we offer / What’s in it for you:

• Opportunity to work on large-scale telecom platforms with modern DevOps and automation technologies.
• Exposure to cloud, Kubernetes, monitoring ecosystems, and next-gen BSS/OSS modernization initiatives.
• Collaborative environment with cross-functional and global engineering teams.
• Continuous learning and career growth supported by certifications and complex project exposure.
• Ownership of strategic DevOps initiatives with direct impact on operational performance and delivery speed.

Apply now!

Send your CV together with the motivation letter to [email protected] We will go through the applications on an ongoing basis.

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. We encourage people with diverse backgrounds to apply for our positions.

About Tata Consultancy Services

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

TCS in the Nordics & Finland

TCS has been operating in the Nordic countries since 1991. The company's Finnish, Swedish, Norwegian and Danish customers are served by a total of 20,000 experts. Our customers have chosen TCS as the best IT consulting service provider in the Nordics every year. TCS has also received the Top Employer recognition in Finland for Six years in a row.

For more information, visit www.tcs.com.