Senior IT Operations & Support Engineer (Cloud & CI/CD)

We are looking for a Senior IT Operations & Support Engineer to ensure the smooth operation, maintenance, and evolution of large-scale IT dissemination and publishing systems.

This hands-on role combines system monitoring, incident management, testing, release management, and technical consultancy, acting as a bridge between IT teams, developers, and end-users.

This position is a onsite contract.

Key Responsibilities

IT Operations & Monitoring

• Monitor and analyse system logs using tools such as CloudWatch or Dynatrace
• Produce operational reports, dashboards, and statistics (e.g., using PIWIK or BI tools)
• Identify anomalies, investigate root causes, and contribute to system reliability and performance

Incident, Problem & Support Management

• Handle incidents and problems on IT systems and applications (ITIL-based approach)
• Provide 2nd-level technical support to users for functional and non-functional issues
• Manage tickets with users and external service providers, ensuring timely resolution

Testing, Release & Change Management

• Test new functionalities and releases, identify and document issues
• Follow up on issue resolution with development teams
• Coordinate reception, validation, and testing of new releases
• Work with CI/CD pipelines (preferably Bitbucket and/or GitLab)
• Apply established change management procedures

Systems Design & Technical Contribution

• Analyse and contribute to the evolution of IT systems
• Draft and review technical and functional specifications
• Participate actively in technical working groups and project meetings
• Provide advice and guidance to teams on best practices and system improvements

Scripting & Technical Tooling

• Create and maintain database scripts and Linux/Unix scripts
• Work with JSON queries, shell scripting, and API tools (e.g., curl, Postman)

Knowledge Sharing

• Deliver training sessions, workshops, and demonstrations to internal teams
• Serve as a bridge between technical and non-technical stakeholders

Profile

• Minimum 5 years of professional IT experience, including:
• Monitoring and analysing system logs
• Incident & Problem Management (ITIL)
• Testing and validating functional and non-functional requirements
• Drafting technical specifications
• Working in project management contexts
• Cloud-based environments
• Release management and CI/CD pipelines
• Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or related field
• Equivalent professional experience may substitute formal education
• English: C1 level or higher

Technical Skills

• Web technologies: HTML, XML (XPath, XSLT), CSS
• Databases: MySQL, SQL Server, Oracle, or PostgreSQL
• Linux/Unix systems and shell scripting
• Application servers: Tomcat, JBoss/WildFly
• Monitoring tools: CloudWatch, Dynatrace
• Cloud platforms: AWS
• CI/CD tools: Bitbucket, GitLab
• Ticketing & documentation tools: JIRA, Confluence, GitLab
• Reporting & analytics: PIWIK, Power BI
• Programming/scripting: Java, Perl (basic to intermediate)

Desirable

• Knowledge of network topologies (TCP/IP, load balancers, proxies)
• Experience with Elasticsearch
• Familiarity with containerisation technologies (Docker, Kubernetes)
• Experience with automated testing

Why Cronos Group?

We’ll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!