Cronos Europa
Senior IT Operations & Support Engineer (Cloud & CI/CD)
Cronos EuropaLuxembourg8 hours ago
Full-timeInformation Technology
We are looking for a Senior IT Operations & Support Engineer to ensure the smooth operation, maintenance, and evolution of large-scale IT dissemination and publishing systems.

This hands-on role combines system monitoring, incident management, testing, release management, and technical consultancy, acting as a bridge between IT teams, developers, and end-users.

This position is a onsite contract.

Key Responsibilities

IT Operations & Monitoring

  • Monitor and analyse system logs using tools such as CloudWatch or Dynatrace
  • Produce operational reports, dashboards, and statistics (e.g., using PIWIK or BI tools)
  • Identify anomalies, investigate root causes, and contribute to system reliability and performance

Incident, Problem & Support Management

  • Handle incidents and problems on IT systems and applications (ITIL-based approach)
  • Provide 2nd-level technical support to users for functional and non-functional issues
  • Manage tickets with users and external service providers, ensuring timely resolution

Testing, Release & Change Management

  • Test new functionalities and releases, identify and document issues
  • Follow up on issue resolution with development teams
  • Coordinate reception, validation, and testing of new releases
  • Work with CI/CD pipelines (preferably Bitbucket and/or GitLab)
  • Apply established change management procedures

Systems Design & Technical Contribution

  • Analyse and contribute to the evolution of IT systems
  • Draft and review technical and functional specifications
  • Participate actively in technical working groups and project meetings
  • Provide advice and guidance to teams on best practices and system improvements

Scripting & Technical Tooling

  • Create and maintain database scripts and Linux/Unix scripts
  • Work with JSON queries, shell scripting, and API tools (e.g., curl, Postman)

Knowledge Sharing

  • Deliver training sessions, workshops, and demonstrations to internal teams
  • Serve as a bridge between technical and non-technical stakeholders

Profile

  • Minimum 5 years of professional IT experience, including:
    • Monitoring and analysing system logs
    • Incident & Problem Management (ITIL)
    • Testing and validating functional and non-functional requirements
    • Drafting technical specifications
    • Working in project management contexts
    • Cloud-based environments
    • Release management and CI/CD pipelines
  • Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related field
  • Equivalent professional experience may substitute formal education
  • English: C1 level or higher
Technical Skills

  • Web technologies: HTML, XML (XPath, XSLT), CSS
  • Databases: MySQL, SQL Server, Oracle, or PostgreSQL
  • Linux/Unix systems and shell scripting
  • Application servers: Tomcat, JBoss/WildFly
  • Monitoring tools: CloudWatch, Dynatrace
  • Cloud platforms: AWS
  • CI/CD tools: Bitbucket, GitLab
  • Ticketing & documentation tools: JIRA, Confluence, GitLab
  • Reporting & analytics: PIWIK, Power BI
  • Programming/scripting: Java, Perl (basic to intermediate)

Desirable

  • Knowledge of network topologies (TCP/IP, load balancers, proxies)
  • Experience with Elasticsearch
  • Familiarity with containerisation technologies (Docker, Kubernetes)
  • Experience with automated testing

Why Cronos Group?

We'll Propose You

  • An attractive salary package
  • A good work-life balance environment
  • The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
  • The opportunity to develop your skills thanks to tailor-made training courses according to your needs
  • A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!

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