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Cronos Europa

Senior IT Operations & Support Engineer (Cloud & CI/CD)

Cronos Europa
Luxembourg · Full-time · Mid-Senior
We are looking for a Senior IT Operations & Support Engineer to ensure the smooth operation, maintenance, and evolution of large-scale IT dissemination and publishing systems.

This hands-on role combines system monitoring, incident management, testing, release management, and technical consultancy, acting as a bridge between IT teams, developers, and end-users.

This position is a onsite contract.

Key Responsibilities

IT Operations & Monitoring

  • Monitor and analyse system logs using tools such as CloudWatch or Dynatrace
  • Produce operational reports, dashboards, and statistics (e.g., using PIWIK or BI tools)
  • Identify anomalies, investigate root causes, and contribute to system reliability and performance

Incident, Problem & Support Management

  • Handle incidents and problems on IT systems and applications (ITIL-based approach)
  • Provide 2nd-level technical support to users for functional and non-functional issues
  • Manage tickets with users and external service providers, ensuring timely resolution

Testing, Release & Change Management

  • Test new functionalities and releases, identify and document issues
  • Follow up on issue resolution with development teams
  • Coordinate reception, validation, and testing of new releases
  • Work with CI/CD pipelines (preferably Bitbucket and/or GitLab)
  • Apply established change management procedures

Systems Design & Technical Contribution

  • Analyse and contribute to the evolution of IT systems
  • Draft and review technical and functional specifications
  • Participate actively in technical working groups and project meetings
  • Provide advice and guidance to teams on best practices and system improvements

Scripting & Technical Tooling

  • Create and maintain database scripts and Linux/Unix scripts
  • Work with JSON queries, shell scripting, and API tools (e.g., curl, Postman)

Knowledge Sharing

  • Deliver training sessions, workshops, and demonstrations to internal teams
  • Serve as a bridge between technical and non-technical stakeholders

Profile

  • Minimum 5 years of professional IT experience, including:
    • Monitoring and analysing system logs
    • Incident & Problem Management (ITIL)
    • Testing and validating functional and non-functional requirements
    • Drafting technical specifications
    • Working in project management contexts
    • Cloud-based environments
    • Release management and CI/CD pipelines
  • Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related field
  • Equivalent professional experience may substitute formal education
  • English: C1 level or higher
Technical Skills

  • Web technologies: HTML, XML (XPath, XSLT), CSS
  • Databases: MySQL, SQL Server, Oracle, or PostgreSQL
  • Linux/Unix systems and shell scripting
  • Application servers: Tomcat, JBoss/WildFly
  • Monitoring tools: CloudWatch, Dynatrace
  • Cloud platforms: AWS
  • CI/CD tools: Bitbucket, GitLab
  • Ticketing & documentation tools: JIRA, Confluence, GitLab
  • Reporting & analytics: PIWIK, Power BI
  • Programming/scripting: Java, Perl (basic to intermediate)

Desirable

  • Knowledge of network topologies (TCP/IP, load balancers, proxies)
  • Experience with Elasticsearch
  • Familiarity with containerisation technologies (Docker, Kubernetes)
  • Experience with automated testing

Why Cronos Group?

We'll Propose You

  • An attractive salary package
  • A good work-life balance environment
  • The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
  • The opportunity to develop your skills thanks to tailor-made training courses according to your needs
  • A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!

Key Skills

Ranked by relevance

gitlab shell scripting itil cicd elasticsearch kubernetes postgresql sql server confluence power bi postman docker oracle server mysql java perl jira css sql aws xml
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Country Guide

Luxembourg

High-value international enterprise and fintech hub

Posted
Dec 30, 2025
Type
Full-time
Level
Mid-Senior
Location
Luxembourg
Company
Cronos Europa

Industries

Professional Services

Categories

Information Technology

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