Job Scope:

• Provide strategic leadership and oversight of all technical and production operations across projects and departments.
• Develop and implement scalable systems, processes, and SOPs that drive efficiency, consistency, and quality across the production lifecycle.
• Oversee staffing, scheduling, resource planning, and logistics across AV, staging, and site production teams.
• Lead, mentor, and support a multi-disciplinary team, ensuring clear structure, performance accountability, and professional growth.
• Partner with executive leadership to forecast operational capacity, resource planning, and long-term team development.
• Oversee vendor relationships, production budgets, and procurement strategies to support cost-effective, high-quality delivery.
• Collaborate directly with clients to craft tailored AV solutions that exceed expectations and bring their vision to life.
• Lead the planning, setup, and flawless execution of AV components for diverse and high-profile events.
• Ensure project delivery meets timelines, quality benchmarks, safety protocols, and budget parameters.
• Collaborate closely with creative, client services, and senior leadership teams.
• Drive continuous improvement in workflows, tools, technical standards, and best practices to maintain consistency and quality across all projects.
• Build team capability through mentorship, training, and performance management.
• Evaluate and introduce technology or process innovations that future-proof operations and enhance delivery standards.
• Stay up to date with the latest AV technology trends and innovations, constantly refining and expanding our offerings.

Requirements:

• Bachelor's Degree in Technical Theatre, Production, Event Management preferred.
• 10+ years in technical production or live event operations, with 5+ years in a senior leadership role managing teams and department functions.
• Proven track record in managing large-scale live events and productions, including developing operational strategy, structure, and scalable workflows.
• Strong leadership capabilities with experience overseeing large and diverse teams, with a focus on delegation, accountability, and team development. Demonstrated ability to lead and develop diverse technical and operational teams.
• Deep understanding of production risk, logistics planning, technical requirements, and Health & Safety frameworks.
• High-level stakeholder management and commercial acumen to align operations with broader business goals.
• Experience with budgetary oversight, supplier negotiations, and resource optimisation at scale.
• Ability to operate at both strategic and cross-functional levels, working with creative, client services, and C-suite leaders.
• Strong technical knowledge across AV systems, staging, rigging, and logistics.
• Strong communication skills to liaise with both technical crews and executive stakeholders.