Technical Consultant

Job Role – Adobe Consultant

Location- Brussels, Belgium

Job Description: Adobe Consultant for Banking Customer

Position Overview:

We are seeking a highly skilled and experienced Adobe Consultant with close to 15 years of professional expertise to work with a leading banking customer. The ideal candidate will bring deep knowledge of Adobe Experience Cloud solutions and their integration within the banking domain, demonstrating a strong capability to design, implement, and optimize customer experience strategies. The role involves collaborating with stakeholders to drive digital transformation, ensuring seamless customer journeys and measurable business outcomes.

Key Responsibilities:

Solution Design & Implementation:

• Architect and implement Adobe Experience Cloud solutions, including Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and Adobe Target.
• Customize solutions to align with the banking customer's unique business goals, ensuring scalability and security.

Customer Experience Optimization:

• Design customer journey workflows and personalized experiences leveraging Adobe’s capabilities.
• Analyze user behavior and engagement using Adobe Analytics to drive actionable insights for continuous improvement.

Stakeholder Collaboration:

• Partner with cross-functional teams, including marketing, IT, and operations, to understand requirements and deliver tailored Adobe solutions.
• Work closely with business leaders to align solutions with strategic objectives, such as customer retention, acquisition, and revenue growth.

Integration & Technical Expertise:

• Integrate Adobe platforms with CRM systems, core banking applications, and third-party tools.
• Ensure seamless API integrations and data flows between platforms to support unified customer experiences.

Training & Enablement:

• Provide training sessions to end-users and business teams on Adobe tools and features.
• Mentor junior consultants and internal teams to build in-house capabilities.

Governance & Compliance:

• Implement governance frameworks to ensure adherence to regulatory standards and data privacy laws relevant to the banking industry.
• Monitor and maintain high system performance, addressing any issues proactively.

Innovation & Trends:

• Stay updated with the latest Adobe product updates and trends in the financial services industry.
• Recommend innovative solutions to enhance customer experience and operational efficiency.

Qualifications:

Education:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Experience:

• 15+ years of overall IT experience, with a minimum of 7-10 years of hands-on experience in implementing and managing Adobe Experience Cloud solutions.
• Proven experience in delivering digital transformation initiatives within the banking or financial services sector.

Technical Skills:

• Expertise in Adobe Experience Cloud, including AEM, Adobe Analytics, Adobe Campaign, and Adobe Target.
• Strong understanding of web technologies (HTML, CSS, JavaScript) and integration patterns (APIs, web services).
• Knowledge of database systems, cloud platforms, and DevOps practices.

Industry Knowledge:

• Deep understanding of the banking industry, including customer behavior, compliance requirements, and competitive landscape.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong communication, presentation, and stakeholder management skills.
• Ability to work independently and lead teams in a dynamic environment.

Preferred Certifications:

• Adobe Certified Expert (AEM Sites, Adobe Analytics, Adobe Campaign, etc.)
• Relevant certifications in project management (e.g., PMP, Agile Scrum Master).
• Cloud certifications (e.g., AWS, Azure) are a plus.

Location:

• Hybrid/Remote with occasional travel to the banking customer’s office.