Consultant – Product/ Service Design & Innovation, Infosys Consulting

Infosys Consulting, the management and technology consulting unit of Infosys Ltd, seeks Analysts – Digital Product/ Service Design & Innovation.

Join us to be a part of a globally renowned management consulting firm on the front line of industry disruption in next-generation digital services and consulting.

Your team will be -

The practice of people with curiosity, openness, and transparency. Guiding and helping each other constantly sharpens our craft and skills and creates purposeful outcomes that we can identify with and take pride in.

We collaborate and work on programs with our larger Infosys Consulting (Business Consulting), Infosys (Technology Solutions), and Wongdoody (Creative Design Agency) community. They bring in their subject matter expertise to create a truly multidisciplinary environment. We work with them and our clients, combining strategy, technology, business, and thought leadership with our design thinking and service design expertise to create digital products and services that add value to people’s lives.

You are -

Strong in communication and storytelling, with a minimum of 5-7 years working in the Digital Product and Service Design space. Restless, creative, and innovative, with a human-centric mindset. Ability to address business needs while adhering to industry and market trends by applying Design Thinking.

You also have experience designing solutions for at least one or more specific platforms related to CRM (Customer Relationship Management), eCommerce, mobile apps, conversational UI/UX, etc.

Also, if you have working experience with tools like Figma, XD, Sketch, etc., have a decent knowledge of design principles, have applied these in real-life applications, and have facilitated or co-facilitated design workshops, you will be someone we are looking to join us.

It will be an added advantage if you are exposed to product management and have knowledge and experience in understanding the handoffs between strategy, business, and technology/ development.

You will be responsible for -

• Extracting insights on user needs, prioritize, highlight key challenges and opportunities in the current state, and apply user-centred design principles to create intuitive and user-friendly interfaces.

• Creating storyboards, user flows, experience/ journey maps, service blueprints, concept prototypes, low to high-fidelity wireframes, facilitate design thinking workshops and ideation sessions, and define service blueprints.

• Working with UX researchers to plan and conduct usability testing sessions.

• Delivering on time, identifying and managing risks to ensure timelines are met, and escalate where needed.

• Adhering to the design system and brand guidelines as laid out by the client team. Advocate for the use of design system components in product development.

• Creating production-ready screens and work with the tech team for hand-offs.

• Facilitating design thinking workshops both in person and virtually using tools like MIRO/ MURAL, etc.

• Using Design Governance, SWOT Analysis, Feasibility Assessments, Gap Analysis, Business Cases, Capability and Capacity Assessments, etc., to communicate ideas and solutions.

We expect you to have -

Basic Qualifications

• Bachelor’s degree or foreign equivalent required.
• Minimum 5 years of relevant experience in Human Centered Design (HCD) or other relevant field with at least five years of experience at a top-tier consulting firm or large digital agency.
• Expertise in creating compelling design ideas and concepts and communicating them through storyboarding, wireframing, and prototyping.
• Self-starter with a strong background in leading teams and mentoring juniors.
• Excellent presentation and facilitation skills, and the ability to build relationships with management and leadership for product and design at various levels.
• You have worked collaboratively with product owners and developers in an agile environment. You are also able to easily liaise with Finance, Business, and Technology teams.

Preferred Qualifications

• Master’s degree in Product, Service, Interaction, or relevant Design academia.
• Demonstratable in-depth knowledge and implementation experience to scale innovation and Digital Products using Lean, Agile, and SAFe methodologies.
• Experience working in design ops and design governance.
• Experience in the e-commerce/Internet/mobile space.
• Experience in the BFSI space creating back-office and front-office experiences.
• Proven ability to deliver under tight deadlines and challenging constraints.
• Ability to collaborate within the firm and leverage existing resources.
• Demonstrated thought leadership and ability to conceptualize and drive new solution/service offerings and take them to market.

This job may entail an extensive amount of travel. The position also entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face to face.

Location: PAN India