Company Description

Sky Nexus Australia is a trusted IT services and consulting provider, specializing in information security solutions tailored for small and medium-sized enterprises (SMEs). With a mission to empower businesses, we focus on delivering secure, reliable technology solutions to address the unique challenges faced by SMEs. Our expertise ensures data protection and operational efficiency, helping clients navigate the complexities of modern technology and cybersecurity. At Sky Nexus, we are committed to enabling SMEs to thrive in today's digital landscape.

Role Description

This is a contract, hybrid IT Support role based in Sydney, NSW, with flexibility for some work from home. Responsibilities include providing technical support and troubleshooting for hardware and software issues, assisting with desktop computer setup and maintenance, and addressing help desk inquiries. The role involves working closely with teams to ensure seamless IT operations and delivering excellent customer service to resolve technical challenges.

Qualifications

• Proven experience in Technical Support and Troubleshooting
• Knowledge of Desktop Computers and related hardware
• Background in Information Technology and Help Desk Support
• Proficiency in diagnosing and solving technical issues effectively
• Strong communication skills and customer-focused approach
• Ability to manage time effectively in a hybrid work environment
• Certifications such as MCSA / MCSE, or similar are an advantage
• Experience working with SMEs in a consulting or IT support capacity is beneficial