About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Serve as the primary contact point for EEA users, ensuring timely, accurate, and professional support.
• Handle customer inquiries related to account access, onboarding, transactions, safeguarding requirements, and MiCA-related service processes.
• Escalate technical or compliance-related cases to internal teams where appropriate.
• Assist in maintaining customer support procedures aligned with MiCA, AML/CTF, and internal compliance obligations.
• Collect and relay customer feedback to product and compliance teams to enhance service quality.
• Support the preparation of customer communication templates, FAQs, and SOPs.
• Complaints Manager will function as coordinator to other relevant teams of the Company and ensure compliance with local regulations. Candidates with complaints management experience will be considered for the Complaints Manager role.

What you'll need

• Native-level or fluent proficiency in German or any other European languages; strong English proficiency is required.
• Prior experience in customer service in financial services, crypto, or fintech is preferred.
• Ability to communicate complex information clearly and professionally.
• Strong problem-solving skills, with the ability to remain calm and empathetic during customer escalations.
• Detail-oriented and able to follow regulatory-aligned procedures precisely.
• Comfortable working in a fast-paced, evolving regulatory environment.

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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