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1) Deployment monitoring: monitor progress and quality of the roll-out across all activities (from logistics to installation, including coding)
2) Planning and budget management: track project schedule and budget
3) Tools & Reporting: define, implement and maintain tools and reports to monitor activities
4) Customer journey: actively contribute to improving customer journeys related to the activities
5) Business Processes: support operational teams in defining, documenting, implementing, and evolving business processes
6) Analysis & Optimization: conduct analyses to identify process improvement opportunities, define optimization solutions, set priorities, and plan implementation using project methodology
7) Deployment Strategy: adapt and optimize deployment strategy while ensuring technician safety and customer satisfaction
8) Cross-Department Coordination: ensure coordination with other Sibelga departments
9) KPIs & Corrective actions: monitor roll-out KPIs, and implement corrective actions with relevant teams
10) Reporting: prepare internal activity reports or reports for public authorities or the regulator
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