Senior Project Manager

1) Deployment monitoring: monitor progress and quality of the roll-out across all activities (from logistics to installation, including coding)

2) Planning and budget management: track project schedule and budget

3) Tools & Reporting: define, implement and maintain tools and reports to monitor activities

4) Customer journey: actively contribute to improving customer journeys related to the activities

5) Business Processes: support operational teams in defining, documenting, implementing, and evolving business processes

6) Analysis & Optimization: conduct analyses to identify process improvement opportunities, define optimization solutions, set priorities, and plan implementation using project methodology

7) Deployment Strategy: adapt and optimize deployment strategy while ensuring technician safety and customer satisfaction

8) Cross-Department Coordination: ensure coordination with other Sibelga departments

9) KPIs & Corrective actions: monitor roll-out KPIs, and implement corrective actions with relevant teams

10) Reporting: prepare internal activity reports or reports for public authorities or the regulator