Job description:

Responsibilities:

* Identify customer needs through interviews, surveys, etc.

* Conduct analysis to understand user behaviors, expectations, and experiences

* Perform UX benchmarking

* Define customer journeys and personas

* Create desktop and mobile prototypes/wiframes

* Analyze and challenge existing projects. Identify opportunities for improvement

* Lead or actively participate in design workshops and discussions with developers, Product Owners, and business units (understand technical constraints and business needs, explore problems, and define solutions together)

* Analyze user journeys using Contentsquare and Piwik PRO (heatmaps, funnels, clickable areas, etc.)

* Ensure the digital accessibility of interfaces according to WCAG 2.1 / RGAA 4.1 standards.

Your profile:

* You have already worked on website and mobile application projects using Agile methodologies.

* You are organized, curious, and you grasp the product's objectives to create wireframes and prototypes.

* Your experience and ongoing research have given you a solid understanding of current UX/UI concepts and best practices.

* You can present and explain your work to the team and stakeholders during reviews.

* You are open to constructive criticism from clients and colleagues.

* Proficiency in Figma (using the design system, creating new components).

* Proficiency in Contentsquare (behavioral analysis, session replay, zoning, A/B testing).

* Knowledge of Piwik PRO (analytics, tag management).

* Good understanding of UX research, design thinking, and UI. Design

* In-depth knowledge of digital accessibility standards: RGAA and RAWEB

* You have already:

o conducted benchmarks

o prepared, carried out, and analyzed user tests

o facilitated workshops (card sorting, etc.)

o performed user research, customer journey mapping, and navigation data analysis

o created wireframing and prototypes (using Figma)

o measured customer experience (NPS, CES, and CSAT)