Student Helpdesk - SEA
Maynooth UniversityIreland6 days ago
InternshipEducation, Training
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Department: Student Services Office
Vacancy ID: 038943
Closing Date: 18-Jan-2026
Maynooth University is committed to a strategy in which the primary University goals of excellent research and scholarship and outstanding education are interlinked and equally valued.
The Maynooth University Student Helpdesk is part of the university’s commitment to provision of services to students. The Student Helpdesk is intended to be a central contact point for student queries, with the aim that the helpdesk will respond to routine queries and refer non-routine queries to the appropriate unit within the university. The Helpdesk team works with other units in the University to expand the range of queries that can be managed directly and on an end-to-end basis. The Helpdesk operates using digital channels alongside multiple on-campus helpdesks. In addition to the student-facing service, the Helpdesk is also responsible for and involved with many student focused initiatives
We are seeking a skilled and enthusiastic Senior Executive Assistant (SEA) to join the Student Helpdesk operation. Reporting to the Team Leader, the SEA will be responsible for coordinating the day-to-day workflow of the Student Helpdesk Team, while working alongside the team to respond to student queries across all channels. The successful candidate will also contribute to the planning and delivery of initiatives and projects as they arise.
Candidates should demonstrate experience in; prioritising, assigning, and directing workflows, designing and implementing new processes, planning and organising, meeting and exceeding objectives, co-ordinating the collection and preparation of large volumes of data, while developing team cohesion with a view to delivering a high-quality student focused service. As the Student Helpdesk Team operates within Student Services, candidates should understand and have empathy with the mission, ethos, and overall approach of Student Services.
Salary
Senior Executive Assistant (2025): €46,703– €56,828 p.a. (7 points)
Appointments will be made in accordance with public sector pay provisions.
Closing Date
23:30hrs (local Irish time) on Sunday, 18th of January 2026.
Applications must be submitted by the closing date and time specified above. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.
Late applications will not be accepted.
Maynooth University is an equal opportunities employer
The position is subject to the Statutes of the University
Vacancy ID: 038943
Closing Date: 18-Jan-2026
Maynooth University is committed to a strategy in which the primary University goals of excellent research and scholarship and outstanding education are interlinked and equally valued.
The Maynooth University Student Helpdesk is part of the university’s commitment to provision of services to students. The Student Helpdesk is intended to be a central contact point for student queries, with the aim that the helpdesk will respond to routine queries and refer non-routine queries to the appropriate unit within the university. The Helpdesk team works with other units in the University to expand the range of queries that can be managed directly and on an end-to-end basis. The Helpdesk operates using digital channels alongside multiple on-campus helpdesks. In addition to the student-facing service, the Helpdesk is also responsible for and involved with many student focused initiatives
We are seeking a skilled and enthusiastic Senior Executive Assistant (SEA) to join the Student Helpdesk operation. Reporting to the Team Leader, the SEA will be responsible for coordinating the day-to-day workflow of the Student Helpdesk Team, while working alongside the team to respond to student queries across all channels. The successful candidate will also contribute to the planning and delivery of initiatives and projects as they arise.
Candidates should demonstrate experience in; prioritising, assigning, and directing workflows, designing and implementing new processes, planning and organising, meeting and exceeding objectives, co-ordinating the collection and preparation of large volumes of data, while developing team cohesion with a view to delivering a high-quality student focused service. As the Student Helpdesk Team operates within Student Services, candidates should understand and have empathy with the mission, ethos, and overall approach of Student Services.
Salary
Senior Executive Assistant (2025): €46,703– €56,828 p.a. (7 points)
Appointments will be made in accordance with public sector pay provisions.
Closing Date
23:30hrs (local Irish time) on Sunday, 18th of January 2026.
Applications must be submitted by the closing date and time specified above. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.
Late applications will not be accepted.
Maynooth University is an equal opportunities employer
The position is subject to the Statutes of the University
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