Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are looking for a highly skilled and experienced L3 Cloud Operations Engineer to join our dynamic Cloud Operations team. In this role, you will play a critical part in maintaining, optimizing, and evolving our cloud applications and infrastructure. You’ll work closely with cross-functional teams to ensure our cloud environments are secure, reliable, scalable, and at the forefront of cloud technology.

❗ Please note: this role is NOT a B2B contract. This is a Full-Time permanent role.

Contact: Dana Liulica - Talent Acquisition Partner

What you will do:

• Design, deploy, and maintain secure, scalable, and high-performing cloud infrastructure using AWS services such as Organizations, Control Tower, Landing Zone, and IAM Identity Center, while ensuring compliance with organizational policies.
• Lead cloud migration initiatives, including detailed planning, execution, and post-migration support for application and infrastructure transitions from on-premises or other cloud environments to AWS.
• Implement and manage Infrastructure as Code (IaC) using tools such as AWS CDK (preferred), CloudFormation, and Terraform to ensure consistent, automated, and repeatable cloud deployments.
• Provision and manage cloud resourcesincluding compute (EC2), storage (S3), databases (RDS/Aurora, DocumentDB), filesystems (FSx), container orchestration (EKS), and machine images (AMI Factory)to support the requirements of applications and services.
• Define and enforce configuration management standards, ensuring consistency, reliability, and compliance across all cloud environments.
• Develop, maintain, and optimize automation scripts and tools to streamline operational processes, reduce manual intervention, and enhance system reliability.
• Establish and uphold observability best practices, including monitoring, logging, and alerting, to ensure ongoing system health and optimal performance.
• Respond promptly to incidents, troubleshoot complex technical issues, and work collaboratively with development and IT teams to minimize downtime and maintain high service quality.
• Design, implement, and maintain robust backup and disaster recovery strategies to meet Recovery Time Objectives (RTO) hours and Recovery Point Objectives (RPO), utilizing tools such as AWS Backup and Vaults.
• Ensure cloud security and compliance by applying best practices, conducting regular audits, and enforcing policies to protect sensitive data and maintain the integrity of cloud infrastructure.
• Monitor cloud resource usage, analyze cost trends, and implement cost-optimization strategies to maximize cloud investment.
• Design and manage secure and efficient networking solutions using Transit Gateway, IPAM, and VPC to support seamless connectivity and data flow across environments.
• Collaborate with cross-functional teams to align cloud strategies with business goals and provide technical guidance on cloud best practices.
• Participate in a 24/7 on-call rotation to support critical infrastructure, respond to operational incidents, and ensure high availability.
• Document infrastructure designs, configurations, and operational procedures comprehensively to support knowledge sharing and facilitate team collaboration.
• Stay current with emerging cloud technologies and proactively recommend improvements or new approaches to enhance cloud operations and platform capabilities.
• Leverage prior experience in an Enterprise SaaS environment, placing a strong emphasis on quality, high availability, and attention to detail in every aspect of cloud operations.

What you will bring:

• 5+ years of experience in cloud operations, with a strong focus on AWS.
• Extensive experience and understanding of AWS Organizations, AWS Backup, AMI Factory, NAT Gateways, WAF, CloudTrail, Lambda, S3, RDS, EKS, ECR, and EC2.
• Hands-on experience implementing zero-trust security models and industry best practices.
• Excellent problem-solving and analytical abilities, with a proactive approach to troubleshooting.
• Strong communication and collaboration skills, with experience working in cross-functional teams.
• Experience with automation tools such as CloudFormation and CDK.
• Knowledge of containerization and orchestration technologies, including Docker and Kubernetes.
• Nice to have: Skilled in managing north-south traffic (HAProxy, Istio Gateway, API Gateways), experience with GitOps using Flux, knowledge of core concepts and scaling patterns (HPA, KEDA).

What's in it for you:

▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.

▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.