Deutsche Telekom Services Europe Romania (DTSE Romania)
HR Specialist for Customer Services
Deutsche Telekom Services Europe Romania (DTSE Romania)Romania2 days ago
Full-timeHuman Resources
Responsibilities

  • Provides support for Deutsche Telekom Services Europe in the field of Customer Services and relevant HR topics and processes.
  • Process HR tickets by using our workflow management tool, following German law and labor agreements of Deutsche Telekom Group and finishes them in high quality and due time.
  • Communicate with customers by e-mail or phone to answer their individual questions.
  • Support Product Management to improve our HR products and to create an excellent customer experience!
  • Report IT incidents and foster best possible solutions.
  • Practice close cooperation with other departments
  • Maintain process documentation and special procedures in our knowledge management system.
  • Process critical issues and complaints to meet our customers’ needs. Use escalation procedures if necessary.
  • Provides training for the new joiners if necessary
  • Offers support on difficult and complex topics to their junior colleagues
  • Addresses process difficulties to Process Manager
  • Answers employees' and managers' inquiries using the Knowledge tools
  • Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements
  • Suggests methods to update, simplify, and enhance processes, procedures, and technologies
  • Works independently within the framework of defined processes
  • Ensures one's own orders to be finished on time
  • Assists other departments based on business needs
  • Performs additional tasks assigned by the hierarchical superior related to business needs

Experience & Skills Required

  • Preferably a bachelor’s degree or student.
  • HR related background is a plus.
  • Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office) required
  • Customer service focus and strong interpersonal skills required
  • Language skills: German fluent in speaking and writing, English is a plus
  • Experience with customer contact (by phone, written or personal) required
  • Ability to consistently deliver high quality customer service in a professional manner
  • Team player, proactive and willing to learn
  • High customer focus and service orientation
  • Strong communication and listening skills
  • Ability to consistently deliver high quality customer service in a professional manner.
  • Demonstrate concern and empathy in all customer interactions.

Benefits

  • Motivational financial package
  • Meal tickets
  • Medical insurance
  • Opportunities to grow and develop in a start-up environment
  • Dynamic and multicultural working environment
  • Great training opportunities

DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.

DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.

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To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.

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