Edenred Türkiye has been the pioneer of the meal card sector for 33 years, providing effective corporate expense management solutions such as the Ticket Restaurant Meal Card for lunch expenses, Ticket Car Fuel Solutions for fuel purchases, and Ticket Gift Cards for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and countless prestigious brands.

Here at Edenred Türkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and drive innovation to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team. As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work since March 2024.

ROLE OVERVIEW

We are seeking a Product Manager to shape and execute our CRM strategy within Edenred Turkey. This is an exciting opportunity for a proactive professional who enjoys shaping customer experiences and streamlining processes in a dynamic environment. You will collaborate closely with various business units, to ensure our CRM platform aligns with our business goals and delivers exceptional user experiences, while maintaining high data quality.

This strategic, high-impact role combines both operational and transformational responsibilities and will directly contribute to Edenred’s growth.

THE REQUIRED VIBE

• Experience in CRM product management, business analysis, or project management
• Proven track record of managing the end-to-end lifecycle of CRM projects, including analysis, design, testing, and go-live
• Data-driven mindset with strong skills in data quality management, reporting, and problem-solving
• Excellent communication and coordination skills, with experience in collaborating with business units and managing stakeholders, vendors, and consultants.
• Proficiency in project planning, prioritization, and budget tracking.
• User-centric approach with experience in process improvement and change management.
• Strong advantage: hands-on experience with Salesforce and/or HubSpot.

YOU WILL VIBE WITH US BY

• Define and implement the company’s CRM strategy for customers, merchants, and processes in collaboration with all business units.
• Provide vision, leadership, and guidance on business processes and user needs related to the CRM system.
• Manage, monitor, and analyze enhancements, issues, and improvements in the CRM system from start to finish.
• Lead the analysis, design, testing, and implementation phases across the full lifecycle of CRM projects.
• Adapt the existing CRM architecture to align with new strategies through targeted enhancements and developments.
• Ensure data quality within the system and deliver effective solutions to data- and process-related challenges.
• Drive and continuously manage the resolution of CRM system issues in collaboration with the IT department and/or CRM consultancy partners.
• Promote effective CRM adoption and continuously improve the user experience for system users.
• Oversee project and budget management for services provided by the CRM consultancy firm.
• Maintain clear and timely communication with stakeholders across Edenred Turkey to ensure alignment.

WHAT WE OFFER

• Flexible working conditions: Set your hybrid working style in line with your departmental needs.
• Ticket Restaurant Meal Card: No need to specify, right? 😉
• Private health & life insurance: Your family members can also benefit from them.
• Transportation: We provide service bus / shuttles.
• Ticket Gift: Spoil yourself on special occasions with our gift card, offering an annual credit of 30.000 TL at a 20% discount.
• Flexible Leaves: You are encouraged to take BirthDay-off, Menstruation Rest and etc.
• Full Remote August: You are strictly(!) encouraged to work fully-remote throughout August! 😊
• Eden Lounge: Need a break? We have unlimited coffee & soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
• EdenSENse: You can easily participate in our CSR projects in line with global teams.
• EdenPeople Learning Package: You can continuously contribute to your professional development through online training, including live language classes.
• Apply now and Vibe with Us!