DT Cloud is a global digital transformation cloud computing company with a local presence. Since our first launch in 2006, we evolved from being a software development and R&D service provider to a telco responsible for thousands of installations of carrier network infrastructure from 2G through to 5G. In 2018, we packed our experience and created an enterprise-grade 5G-ready multi-regional cloud computing and digital enabling company.

Today, DT creates hyper-scale cloud services and innovative solutions in an affordable, secure and stable alternative platform. Through cloud computing, Big Data and technologies like AI/ML, IoT, Blockchain, DT enables digital transformation and helps governments, organizations and companies of all sizes and industries to further innovate and grow. DT Cloud transforms, optimizes and modernizes industries and people’s lives as a technological enabler both for the physical and digital worlds.

Job Title: Customer Engineer

Location: Istanbul, Kavacık (Hybrid)

Department: Customer Engineering

Skill Level: Level 2

Job Purpose

As a Cloud Customer Engineer, you are responsible for leading technical discussions with customers, gathering technical requirements, and ensuring the successful deployment of cloud solutions.

Your role requires strong expertise in system administration and a solid understanding of networking to support cloud migrations and customer onboarding processes. Additionally, you will organize and manage customer migration projects across different cloud environments, ensuring smooth transitions.

You will also be responsible for onboarding customers onto the company’s cloud interface, ensuring they understand and utilize the platform effectively.

Please note that from time to time, further additions or adjustments will be made during the year applicable for this position description based on company requirements, and any variations will be reflected appropriately in DT Cloud’s Internal Documentation and shared with employees.

Responsibilities

• Organize technical meetings with customers to gather requirements and design cloud solutions
• Organize and manage customer migration projects across various cloud environments.
• Oversee the onboarding process for customers using the company's cloud interface, providing guidance and training.
• Deploy and configure IaaS/PaaS solutions based on customer needs.
• Support system administration tasks, ensuring performance, security, and reliability.
• Assist with networking configurations related to cloud solutions, such as load balancers and firewalls.
• Plan and execute Proof-of-Concept (PoC) implementations for cloud services.
• Develop and manage Disaster Recovery (DR) strategies for customers.
• Provide ongoing customer support, troubleshooting technical issues related to cloud environments.,
• Collaborate with internal teams to optimize cloud processes and automation.
• Train and mentor new team members on cloud solutions and best practices.
• Stay updated on certifications and emerging cloud technologies.

Requirements

• 3-5 years of experience in cloud and system administration roles.
• Strong expertise in system operations (Linux, Windows, Virtualization).
• Experience with cloud migrations across multiple cloud platforms.
• Basic to intermediate knowledge of networking concepts (firewalls, routing, load balancing).
• Familiarity with OpenStack, Kubernetes, and cloud technologies.
• Ability to translate customer needs into actionable cloud solutions.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent communication skills for customer-facing technical discussions.
• Strong organizational and project management skills for handling migration projects
• Well-organized with strong time management and project management.
• Good communication skills and the ability to collaborate with all levels of an organization.
• Excellent problem-solving and analytical skills.
• Self-starter who can thrive in a fast-paced, dynamic environment.
• Possess expertise in cloud-based AI, large language models (LLMs), GPU and vGPU technologies, and conduct research in these areas.
• Design, implement, and manage high-availability and clustering architectures.
• Demonstrate strong mastery of SQL and NoSQL architectures and configurations.
• Exhibit advanced English proficiency in reading, writing, and speaking.

Technical Skills

• Cloud and Virtualization Platforms: OpenStack, Nutanix,Vmware ,KVM, Hibrit Bulut, AWS,Azure ve Google Cloud
• Migration Tools: Acronis, Coriolis
• Backup Solutions: Veeam,Acronis, Coriolis,Velero
• Container Orchestration: Kubernetes, Docker
• Networking Basics: Load Balancers, Firewalls, VLANs
• Monitoring & Reporting: System performance monitoring tools
• ITSM Tools: Jira ITSM, ITIL Framework
• Customer Onboarding: Cloud interface training and support

What We Offer:

· A dynamic and fast-growing IT company environment.

· Opportunity to work closely with top executives and contribute to strategic decisions.

If you are a self-motivated and results-driven professional looking for an exciting opportunity to support the CEO of a growing IT company, we encourage you to apply!