We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job. 🥳

We are looking for a strategic, customer-focused Account Manager to own and grow relationships with our existing customers. In this role, you will act as a trusted advisor, ensuring clients achieve measurable value from our AI automation platform while identifying opportunities for expansion, optimization, and long-term partnership. The success is driven by retention, strategic account planning, and customer outcomes

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About Kindly

🟢Kindly is a growing tech company of 70+ employees, working out of Oslo, Stockholm, and Amsterdam. We create chatbot solutions for businesses, particularly in the B2C sector. We have over 150 incredible clients that include Norwegian Airlines, Voi, Booking.com, Kahoot!, TV4, and Tele2, just to name a few. Our tech reaches over one million users every month, and we handle thousands of messages every hou

r.
We believe that one of the key factors for success in a job is enjoying your workplace. At Kindly, we all work towards common goals, and everyone wants the best for each other. We want you to have fun at work! That's why it's important for us that when we hire new people, they share this philosop

hy.
About our tea

m 👋We are fun and down-to-earth. We are a talented team that works hard to deliver exceptional products that we are proud of. We value curiosity and collaboration. Together, we're developing a platform that takes online user experience to the next le

vel!
What you'll

do 📋As an Account Manager, your job will b

• e to:Manage and nurture a portfolio of existing customers, acting as the primary point of contact for strategic stakehol
• ders.Develop a deep understanding of each customer’s business goals, processes, and AI automation use c
• ases.Create and execute strategic account plans to drive long-term value, adoption, and reten
• tion.Proactively identify upsell and cross-sell opportunities aligned with customer
• needsConduct regular strategic business reviews, performance check-ins, and success planning sess
• ions.Collaborate closely with Customer Success, Product, and Technical teams to ensure smooth delivery and optimiza
• tion.Collaborate with Customer Success Manager to monitor account health, usage metrics, and renewal timel
• ines.Advocate for customer feedback internally to influence product improvements and roadmap priori

ties.We believe this is y

• ou🏌️3+ years of experience in Account Management, Account Executive, Key Account Success, or Relationship Management within an SaaS environ
• ment.Experience managing existing customers with a strategic, consultative, and solution-oriented appr
• oach.Strong understanding of SaaS metrics, such as retention, churn, expansion, and adop
• tion.Excellent communication and strategic stakeholder management skills (in a Nordic language and Engl
• ish).Organized, proactive, and comfortable managing multiple accounts simultaneo
• usly.Experience with AI, chatbot platforms, automation tools, or CRM systems is a strong
• plus.Experience as a management consultant in a technical environment is a strong

plus.
The Kindly Per

• ks 🛍️Kindly offer a pleasant, inclusive, and creative workplace. We give our team responsibility and trust, along with the opportunity to shape their workin
• g day.The opportunity to work with leading European companies, focused on growth and tech
• nologyHands-on experience with cutting-edge AI and automation sol
• utionsA high level of ownership with real impact on customer success and ou
• tcomesA collaborative, innovative, and fast-paced SaaS envir
• onmentCareer opportunities that provide professional and personal devel
• opmentRecognition of hard work and direct influence on our pr
• oductsModern offices, situated in Oslo, Stockholm, and Ams
• terdamCompetitive salary and cond
• itionsKindly Collective (mental well-being and represent
• ation)Personal Development Hours during work hours (6 hours per

month)
That's it for now. Good luck with your application pro