Senior Manager, Customer Solutions

Role Purpose

To lead the presales and solution design functions of the ICT business. The primary purpose of the role is to develop and implement presales and solution design strategies that support business teams to create innovative ICT solutions, maximize sales win rates and drive revenue growth.

Position Information

Title: Customer Solutions Senior Manager

Unit: Business
Division: ICT and Digital Solutions
Grade: L2
Minimum role requirements:
Qualification: Bachelor in relevant field
Experience:

Internal Applicants: 6 years of total experience and at least 3 years in a managerial position
External Applicants: 8 years of total experience and at least 3 years in a managerial position

Key Accountabilities

Develop and manage budgets for customer solutions projects.
Maintain clear and effective communication across all project stakeholders.
Ensure all customer solutions comply with relevant regulations and standards.
Gather and analyze customer feedback to inform solution development and enhancement.
Implement strategies to enhance customer retention and satisfaction.
Drive continuous improvement and innovation in customer solutions.
Conduct market research to stay abreast of industry trends and competitor activities.
Establish and monitor key performance indicators for customer solutions initiatives.
Address and resolve complex customer issues and challenges efficiently.
Oversee the execution of customer solutions projects
Implement quality assurance processes to ensure solutions meet the highest standards.
Prepare and present regular reports on customer solutions performance to senior management.
Manage resources effectively to ensure project success.
Identify and mitigate risks associated with customer solutions projects.
Collaborate with internal and external stakeholders to identify opportunities for customer solutions improvements.
Develop and implement customer solutions strategies aligned with Omantel's business goals. Lead
Develop and deliver training programs to enhance team skills and knowledge.
Manage relationships with vendors and external partners to deliver high-quality solutions.